Organizational Citizenship Behavior in Carrefour Egypt
The British University in Egypt
Faculty of Business Administration, Economics and Political Science
Exploring OCB and its variables, its evaluation and implementation: The case of Carrefour Egypt A Dissertation submitted in part fulfilment of the requirements for the award of B.A. in Business Administration, Human Resources Management Specialization 2008/09
By Seif Mamdouh Ezzeldin
ID: 100558 Honours Level – Class of 05/06
Under the Supervision of
Dr. Hadia FakhrElDin
1
Organisational Citizenship Behaviour has not been dedicated enough research. The topic is quite new to the HR professionals and challenging. It is also challenging to conduct research on the topic as it has been suggested that OCB is inconsistent and has been stated as an ill-defined science. This paper analysis previous literature done on OCB in parallel with conducting field research in a large multinational in Egypt – in attempt to measure their employees’ OCB and bring the suggested evaluation method into practice. It has been concluded that OCB is not consistent among all employees. However, guidelines to effective evaluate it across different employees have been suggested. Adding to this, the questionnaires in this paper provides a jumpstart for future researchers who wish to evaluate the level of OCB in an organisation.
2
Contents
1. Introduction 1.1 Research questions 1.2 Research aims 1.3 Research Methodology 2- Literature review 2.1 Definition and history of Organisational Citizenship Behaviour 2.2 Variables of Organisational Citizenship Behaviour 2.3 Organisational Citizenship Behaviour can be controllable 2.4 Organisational Citizenship Behaviour examination is challenging 2.4.1 Clarifying in and out role conduct 2.5 Types of Organisational Citizenship Behaviour 2.6 Literature Summary 3. Aims and methodology 3.1 Aims 3.2 Methodology 3.2.1 Questionnaire (1) 3.2.2 Questionnaire (2) 3.3 The research place 3.4 Advantages and limitation of the methodology adapted
Faculty of Business Administration, Economics and Political Science
Exploring OCB and its variables, its evaluation and implementation: The case of Carrefour Egypt A Dissertation submitted in part fulfilment of the requirements for the award of B.A. in Business Administration, Human Resources Management Specialization 2008/09
By Seif Mamdouh Ezzeldin
ID: 100558 Honours Level – Class of 05/06
Under the Supervision of
Dr. Hadia FakhrElDin
1
Organisational Citizenship Behaviour has not been dedicated enough research. The topic is quite new to the HR professionals and challenging. It is also challenging to conduct research on the topic as it has been suggested that OCB is inconsistent and has been stated as an ill-defined science. This paper analysis previous literature done on OCB in parallel with conducting field research in a large multinational in Egypt – in attempt to measure their employees’ OCB and bring the suggested evaluation method into practice. It has been concluded that OCB is not consistent among all employees. However, guidelines to effective evaluate it across different employees have been suggested. Adding to this, the questionnaires in this paper provides a jumpstart for future researchers who wish to evaluate the level of OCB in an organisation.
2
Contents
1. Introduction 1.1 Research questions 1.2 Research aims 1.3 Research Methodology 2- Literature review 2.1 Definition and history of Organisational Citizenship Behaviour 2.2 Variables of Organisational Citizenship Behaviour 2.3 Organisational Citizenship Behaviour can be controllable 2.4 Organisational Citizenship Behaviour examination is challenging 2.4.1 Clarifying in and out role conduct 2.5 Types of Organisational Citizenship Behaviour 2.6 Literature Summary 3. Aims and methodology 3.1 Aims 3.2 Methodology 3.2.1 Questionnaire (1) 3.2.2 Questionnaire (2) 3.3 The research place 3.4 Advantages and limitation of the methodology adapted