Organizational Communication: Processes Underlying Communication Success and Failure
ASSIGNMENT COVER SHEET
Every piece of written work you submit for assessment must have this cover sheet attached. Please type in your details then copy and paste to the front of your assignment and save the file ready to upload.
COURSE DETAILS Course Code:MGTS 2606 | Course Name:Managerial Skills& Communication | Course Co-ordinator:Susan Arend | Assignment No:1Assignment Due Date:12/09/2011 |
STUDENT CONTACT DETAILS Student Number:42491318 | Student Name:Shufang Deng | | Email Address:Shufang.deng@uqconnect.edu.au |
Work submitted may be subjected to a plagiarism detection process. If this process is used, then copies of this work would be retained and used as source material for conducting future plagiarism checks.
Due Date: 12/09/2011 | Submitted date: 11/09/2011 |
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MGTS2606
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MANAGERIAL SKILLS & COMMUNICATION
Organizational Communication: Processes underlying communication success and failure
Shufang Deng
Student No: 42491318
Tutor: Anna
Introduction:
Communicate with others is necessary and essential for everyone. Students need to communicate with their classmates or their teachers and employees need to communicate with their boss and clients. Communication is everywhere in people’s daily life. However, there are many factors can affect how the communication goes. Communication formed from transfer information from one person to another.(Orlova, 2010) In this passage, the writer will give two real-life example of both successful and failure organizational communication cases then illustrate the reason why non-verbal communication , face to face communication and self-awareness contribute to the efficient communication and how these factors works. Last but not the least; the writer will explain how different organizational cultural values, lack of active listening and
Every piece of written work you submit for assessment must have this cover sheet attached. Please type in your details then copy and paste to the front of your assignment and save the file ready to upload.
COURSE DETAILS Course Code:MGTS 2606 | Course Name:Managerial Skills& Communication | Course Co-ordinator:Susan Arend | Assignment No:1Assignment Due Date:12/09/2011 |
STUDENT CONTACT DETAILS Student Number:42491318 | Student Name:Shufang Deng | | Email Address:Shufang.deng@uqconnect.edu.au |
Work submitted may be subjected to a plagiarism detection process. If this process is used, then copies of this work would be retained and used as source material for conducting future plagiarism checks.
Due Date: 12/09/2011 | Submitted date: 11/09/2011 |
|
-------------------------------------------------
MGTS2606
-------------------------------------------------
MANAGERIAL SKILLS & COMMUNICATION
Organizational Communication: Processes underlying communication success and failure
Shufang Deng
Student No: 42491318
Tutor: Anna
Introduction:
Communicate with others is necessary and essential for everyone. Students need to communicate with their classmates or their teachers and employees need to communicate with their boss and clients. Communication is everywhere in people’s daily life. However, there are many factors can affect how the communication goes. Communication formed from transfer information from one person to another.(Orlova, 2010) In this passage, the writer will give two real-life example of both successful and failure organizational communication cases then illustrate the reason why non-verbal communication , face to face communication and self-awareness contribute to the efficient communication and how these factors works. Last but not the least; the writer will explain how different organizational cultural values, lack of active listening and
References: Marion Dohen, Jean-Luc Schwartz, Gerard Bailly 2010 ‘Speech and face-to-face communication – An introduction’ Speech Communication, Volume 52, Issue 6, pp. 477 – 480 Mackay H.1994, The good listener. Better relationships through better communication.(Previously published as Why don’t people listen)Sydney: Pan Macmillan Martin Graham 2004,‘Cultural Values’ Motor Transport, 07/2004, p. 12 Mott Linn 2008, ‘Organizational culture: an important factor to consider’ The Bottom Line: Managing Library Finances, Volume 21, Issue 3, pp. 88 – 93 Orlova M. А2010, ‘The role of interaction of verbal and non-verbal means of communication in different types of discourse’ Sociosfera, Volume 4, pp. 58 - 66 Rick van der Kleij, Jan Maarten Schraagen, Peter Werkhoven and Carsten K. W. De Dreu2009, ‘How Conversations Change Over Time in Face-to-Face and Video-Mediated Communication’ Small Group Research, Volume 40,Issue 4,pp.355-381 Simpson, James, 2002’Computer-Mediated Communication’ ELT Journal, Volume 56, Issue 4, pp. 414 - 15