Organizational Development Report
A Report On
TQM & OD
(With McDonald’s Pakistan as a Real Life Example)
ACKNOWLEDGEMENT
In the name of Allah, the most merciful & beneficial, I am very thankful to Almighty Allah, who strengthened me to complete this report.
I acknowledge my sincere gratitude to my subject teacher , without her kind guidance, support & encouragement; I may not be able to complete this report.
I hope that any short comings, errors & mistakes are purely accidental and would be pardoned.
TABLE OF CONTENTS S.NO. | CONTENTS | PAGE NOs. | A) | Executive summary | 5 | B) | INTRODUCTION TO TQM & OD * OD * TQM | 6 – 8 | C) | McDONALD: A Real Life Example of TQM & OD | 9 | 1. | McDonald’s Pakistan History | 10 | 2. | McDonald’s Pakistan | 11 | 3. | Products of McDonald’s Pakistan | 11 | 4. | OD Strategies at McDonald’s Pakistan | 12-15 | 5. | TQM at McDonald’s Pakistan | 16-18 | 6. | Conclusion | 19 | 7. | References | 19 |
EXECUTIVE SUMMARY
Organization development (OD) is a deliberately planned effort to increase an organization 's relevance and viability.
Total Quality Management enables an organization to have improved products, high and competitive product environment and customer satisfaction.
This report elaborates that how Total Quality Management take part in Organization Development and what are its benefits.
For this purpose I selected McDonalds as a real life example to understand the importance of TQM in OD.
ORGANIZATIONAL DEVELOPMENT (OD)
Theory and practice of planned, systematic change in the attitudes, beliefs, and values of the employees through creation and reinforcement of long-term training programs. OD is action oriented. It starts with a careful organization-wide analysis of the current situation and of the future requirements, and employs techniques of behavioral sciences such as behavior modeling, sensitivity training and transactional analysis. Its objective is to enable the
TQM & OD
(With McDonald’s Pakistan as a Real Life Example)
ACKNOWLEDGEMENT
In the name of Allah, the most merciful & beneficial, I am very thankful to Almighty Allah, who strengthened me to complete this report.
I acknowledge my sincere gratitude to my subject teacher , without her kind guidance, support & encouragement; I may not be able to complete this report.
I hope that any short comings, errors & mistakes are purely accidental and would be pardoned.
TABLE OF CONTENTS S.NO. | CONTENTS | PAGE NOs. | A) | Executive summary | 5 | B) | INTRODUCTION TO TQM & OD * OD * TQM | 6 – 8 | C) | McDONALD: A Real Life Example of TQM & OD | 9 | 1. | McDonald’s Pakistan History | 10 | 2. | McDonald’s Pakistan | 11 | 3. | Products of McDonald’s Pakistan | 11 | 4. | OD Strategies at McDonald’s Pakistan | 12-15 | 5. | TQM at McDonald’s Pakistan | 16-18 | 6. | Conclusion | 19 | 7. | References | 19 |
EXECUTIVE SUMMARY
Organization development (OD) is a deliberately planned effort to increase an organization 's relevance and viability.
Total Quality Management enables an organization to have improved products, high and competitive product environment and customer satisfaction.
This report elaborates that how Total Quality Management take part in Organization Development and what are its benefits.
For this purpose I selected McDonalds as a real life example to understand the importance of TQM in OD.
ORGANIZATIONAL DEVELOPMENT (OD)
Theory and practice of planned, systematic change in the attitudes, beliefs, and values of the employees through creation and reinforcement of long-term training programs. OD is action oriented. It starts with a careful organization-wide analysis of the current situation and of the future requirements, and employs techniques of behavioral sciences such as behavior modeling, sensitivity training and transactional analysis. Its objective is to enable the