Organizational imapact OI/361
Organizational Impact Paper
OI/361
ORGANIZATIONAL IMPACT PAPER
Introduction
The purpose of this paper is to show how to evaluate the impact on innovation through strategies, processes, products and services through three different organizations. The organizations evaluated are Wal-Mart, Barnes & Noble’s and the University of Phoenix. As a manager of the in original and companies, it is important that several companies find a system to pursue accordingly and maintain the focus on remaining competitive. Consumers of all three businesses will profit from innovated options such as keeping the cost of products and services at a lower cost and by offering better options for a price which will enhance savings.
Wal-Mart
Wal-Mart values the impact on innovation through the quality of the product they sell to the customer. Wal-Mart makes sure that the customer is satisfied with the services rendered. By making sure that the quality is there for the products they sell the latest core principal will make sure that this continues. These core principal deals with the partner ships established with company so Wal-Mart will have good quality products to sell to the customer. By having these core principal the organization will be able to stay open because of the dedication they have to the customer.
In order for the Wal-Mart to have these core principal take effect and have customer service improved to customer delight. Wal-Mart organization will have to implement a customer satisfaction survey line. This will have each store accountable for the services being provided to the customer. If the customer is happy for the service being provided the customer can call the hotline and let someone know about their situation. This will give a good learning tool for the store and local stores to improve on the situation that has happen so they can avoid it in the future. The way this can be enhanced is by having area coaches look in to the situation and
OI/361
ORGANIZATIONAL IMPACT PAPER
Introduction
The purpose of this paper is to show how to evaluate the impact on innovation through strategies, processes, products and services through three different organizations. The organizations evaluated are Wal-Mart, Barnes & Noble’s and the University of Phoenix. As a manager of the in original and companies, it is important that several companies find a system to pursue accordingly and maintain the focus on remaining competitive. Consumers of all three businesses will profit from innovated options such as keeping the cost of products and services at a lower cost and by offering better options for a price which will enhance savings.
Wal-Mart
Wal-Mart values the impact on innovation through the quality of the product they sell to the customer. Wal-Mart makes sure that the customer is satisfied with the services rendered. By making sure that the quality is there for the products they sell the latest core principal will make sure that this continues. These core principal deals with the partner ships established with company so Wal-Mart will have good quality products to sell to the customer. By having these core principal the organization will be able to stay open because of the dedication they have to the customer.
In order for the Wal-Mart to have these core principal take effect and have customer service improved to customer delight. Wal-Mart organization will have to implement a customer satisfaction survey line. This will have each store accountable for the services being provided to the customer. If the customer is happy for the service being provided the customer can call the hotline and let someone know about their situation. This will give a good learning tool for the store and local stores to improve on the situation that has happen so they can avoid it in the future. The way this can be enhanced is by having area coaches look in to the situation and
References: Gilbertson, D. (2011). University of Phoenix targets young students online at lower cost. A niche with potential. Retrieved from dawn.gilbertson@arizonarepublic.com Kawamoto, D. (2009, March 6). Barnes & Noble acquire e-book seller. cnet. Retrieved from http://news.cnet.com/8301-1023_3-10190554-93.html Tong, C. H., & Lee, T.(2006). Exploring the cornerstones of Wal-Marts success and competitiveness. Competitiveness Review, 16(2143-149). ProQuest