Outsourced: Culture and Movie Todd
Outsourced
Outsourced
First of all, I must say the task was very strange to me as we have never had before an assignment like this in Hungary. But after I have seen the movie Outsourced I was under a spell. It was really good to see the process of acculturation how Mr. Toad’s behavior and skills developed. In addition I love Indian culture, music and dance so it was really fantastic.
Review and analysis of the movie:
At the beginning of the movie Todd is told that he and his entire department are outsourced to India but of course he also has the possibility to quit. He travels to India to train his own replacement and to visit the call center to improve their minutes per incident. What is behind it? Of course all is about the money. When he arrives in India he experiences culture shock because of lots of things such as catching the train and hiring a taxi. After all these things he is taken to Auntie Ji’s guest house where he is asked about his personal life that is unusual to him: What does his father do? What is his salary? Is he married? Here Todd tastes of Indian culture as he should not place the hand that has been in his mouth back in the food and he should not eat with his left hand because left hand is considered unclean.
Then he goes to his new workplace with his friendly and motivated replacement, Puro. After he gives the first accent training to his team of Indian call center workers he realizes that he too has to learn, not only about India but also about himself.
One day he calls his ex-girlfriend in the US but he finds that she is with another man. Todd is very depressed, but he discovers that being outsourced can be the best thing that ever happened to him.
Todd’s job is to reduce the time needed to complete an average call from 12 minutes to 6. If his team achieves it he can go home. He meets with another call centre administrator in Bombay who tells him his goal is hopeless. He suggests Todd to find
Outsourced
First of all, I must say the task was very strange to me as we have never had before an assignment like this in Hungary. But after I have seen the movie Outsourced I was under a spell. It was really good to see the process of acculturation how Mr. Toad’s behavior and skills developed. In addition I love Indian culture, music and dance so it was really fantastic.
Review and analysis of the movie:
At the beginning of the movie Todd is told that he and his entire department are outsourced to India but of course he also has the possibility to quit. He travels to India to train his own replacement and to visit the call center to improve their minutes per incident. What is behind it? Of course all is about the money. When he arrives in India he experiences culture shock because of lots of things such as catching the train and hiring a taxi. After all these things he is taken to Auntie Ji’s guest house where he is asked about his personal life that is unusual to him: What does his father do? What is his salary? Is he married? Here Todd tastes of Indian culture as he should not place the hand that has been in his mouth back in the food and he should not eat with his left hand because left hand is considered unclean.
Then he goes to his new workplace with his friendly and motivated replacement, Puro. After he gives the first accent training to his team of Indian call center workers he realizes that he too has to learn, not only about India but also about himself.
One day he calls his ex-girlfriend in the US but he finds that she is with another man. Todd is very depressed, but he discovers that being outsourced can be the best thing that ever happened to him.
Todd’s job is to reduce the time needed to complete an average call from 12 minutes to 6. If his team achieves it he can go home. He meets with another call centre administrator in Bombay who tells him his goal is hopeless. He suggests Todd to find
Bibliography: 1. Culture and Leadership 2. Milton J. Bennett, Golden Rule: Sympathy and Empathy 3. Ozlem, Ozdemir, (2010), The impacts of different cultures on leadership effectiveness. 4. R. House et al., Journal of World Business 37 (2002)