paper on customer service
Manage quality customer service
BSBCUS501C
Assessment AT1
INDEX
1. Customer service plan
2. Reflection
Assessment AT1: Develop customer service plan
Customer service plan
1. Our vision and mission
Innovative Widget will motivate its staff to be the best they can be. We will engage in sustainable practices. Improving the quality of products and maximize return to the stockholders. Provide the highest quality of widgets for our customer and improve our post sell service all the time. In five years become the biggest widget company in Australia.
2. Product standards
a. Dimensions :
L: 20 cm
W: 5cm
H :( diameter): 5cm
b. Tolerance
The tolerance of these bolts is 0.1cm
c. Pricing
Quantity Price
1 – 100 $0.50
101-1000 $0.45
1001-2000 $0.40
2001 – 5000 $0.35
5001-1000 $0.30
d. Material
Steel and iron
e. Delivery
Items will be delivered within 5 working days from the date of order inside Australia.
3. Policies and procedures
To meet high quality service standards we will:
• be polite, friendly and welcoming when we communicate - in person, when writing, by phone, fax or email,
• respect differences in values, cultures, beliefs and ages, and include our awareness of diversity into our daily practice,
• respect the dignity of all and show empathy and consideration in our daily practice,
• listen and respond in an attentive way to client inquiries,
• protect the confidentiality of information,
• acknowledge clients by name,
• introduce ourselves by name, title or role,
• wear our ID badges so they can be easily seen and read,
• dress appropriately according to the organisation’s dress code, and
• maintain a clean and safe environment for co-workers and clients.
The RATER Model
Reliability – your ability to provide the service you have promised consistently, accurately, and on time.
Assurance – the knowledge, skills, and credibility of staff; and their ability
BSBCUS501C
Assessment AT1
INDEX
1. Customer service plan
2. Reflection
Assessment AT1: Develop customer service plan
Customer service plan
1. Our vision and mission
Innovative Widget will motivate its staff to be the best they can be. We will engage in sustainable practices. Improving the quality of products and maximize return to the stockholders. Provide the highest quality of widgets for our customer and improve our post sell service all the time. In five years become the biggest widget company in Australia.
2. Product standards
a. Dimensions :
L: 20 cm
W: 5cm
H :( diameter): 5cm
b. Tolerance
The tolerance of these bolts is 0.1cm
c. Pricing
Quantity Price
1 – 100 $0.50
101-1000 $0.45
1001-2000 $0.40
2001 – 5000 $0.35
5001-1000 $0.30
d. Material
Steel and iron
e. Delivery
Items will be delivered within 5 working days from the date of order inside Australia.
3. Policies and procedures
To meet high quality service standards we will:
• be polite, friendly and welcoming when we communicate - in person, when writing, by phone, fax or email,
• respect differences in values, cultures, beliefs and ages, and include our awareness of diversity into our daily practice,
• respect the dignity of all and show empathy and consideration in our daily practice,
• listen and respond in an attentive way to client inquiries,
• protect the confidentiality of information,
• acknowledge clients by name,
• introduce ourselves by name, title or role,
• wear our ID badges so they can be easily seen and read,
• dress appropriately according to the organisation’s dress code, and
• maintain a clean and safe environment for co-workers and clients.
The RATER Model
Reliability – your ability to provide the service you have promised consistently, accurately, and on time.
Assurance – the knowledge, skills, and credibility of staff; and their ability