Partnership Act

PROJECT

BBA-5D

COMPOSED BY

MUHAMMAD REHAN ALI KHAN
MUHAMMAD SHARJEEL YASEEN
MUHAMMAD HASAN UDDIN
ABDUL QADIR SAIFUDDIN

SUBMITTED TO

SIR QAMAR ABBAS ZAIDI

TABLE OF CONTENT

ACKNOWLEDGEMENT…………………………………………... 03

EXECUTIVE SUMMARY………………………………………….. 04

INTRODUCTION TO THE COMPANY…………………………… 05

INTRODUCTION TO TOPIC ……………………………………… 06

CASE STUDY……………………….……………………………... 07 * Terms and conditions for availing Ufone cellular connection * Ufone and Canadian firm Contract * Mobilink & Ufone signed Agreement for Tower Sharing: * Ufone contract to improve golf in country

DETAILS OF SERVICES OFFERED BY UFONE………………... 10

COMPETITOR PROFILE……………………………………….….. 15

ORGANIZATIONAL CHART……………………………………… 18

CONCLUSION………………………………………………………..

RECOMMENDATION………………………………………………..

BIBLOGRAPHY………………………………………………………

ACKNOWLEDGEMENT

We have taken efforts in this project. However, it would not have been possible without the kind support and help of many individuals and organizations. we would like to extend our sincere thanks to all of them.

We are highly indebted to UFONE for their guidance and constant supervision as well as for providing necessary information regarding the project & also for their support in completing the project.
We would like to express our gratitude towards our parents & member of Ufone for their kind co-operation and encouragement which help us in completion of this project.

We would like to express our special gratitude and thanks to our teacher Sir Qamar Abbas Zaidi who give us this opportunity to present on this topic without which it would not be possible.

.

EXECUTIVE SUMMARY

This project has been undertaken in order to highlight the Human Resource Practices of “Ufone”. It’s all about YOU its all about “Ufone”, a company very highly spoken of these days. A company paying more attention to its customer’s delights rather then the customer’s satisfaction. Ufone is a company starting from scratch and has shown utmost performance in the last four years. Ufone owes its success to its employees believing that providing employees with job satisfaction, motivates them to work hard and provide better results.

Proper planning is Ufone’s strongest point; all the products that they have launched so far are backed by wise strategies with proper market research and massive advertisement campaigns. Decisions are taken at top level with some participation from the lower levels showing that they do comprehend the worth of Group decision-making. However goal setting is a procedure dedicated to only the top management. Working on newer technologies is a specialty of ufone

INTRODUCTION TO THE COMPANY

PTCL had started its operation in January 2001 under the brand name “UFONE”, as a result of PTCL privatization. In 2006 it became the part of the Emirates Telecommunication Corporation Group ( Etisalat ). Ufone has build a subscriber base of over 20million in less than a decade. Ufone has network coverage in 10,000 location and across all major Highways of Pakistan.Ufone is the second largest GSM network in Pakistan.

Ufone currently caters for international roaming to more than 260 live operators in more than 150 countries. It is offering Pakistan’s largest GPRS and roaming Coverage available with more than 150 live operators in more than 150 Countries.

As the world of telecommunication advances, Ufone promises its
Customers to stay ahead, developing and evolving, to go beyond the expectations, because at Ufone, Its All About U.

HISTORY OF UFONE:

Ufone PTML is a wholly owned subsidiary of PTCL established to operate cellular telephony. The company commenced its operations, under the brand name of Ufone, from Islamabad on January 29, 2001
During the year, as a consequence of PTCL’s privatization, 26% of its shares were acquired by Emirates Telecommunication Corporation (Etisalat). Being part of PTCL, the management of Ufone has also been handed over to Etisalat. During the year July 2005 to June 2006, Ufone continued on the path to success. The Company further expanded its coverage and has added new cities and highways. Ufone has network coverage in more than 750 cities, towns and across all major highways of the country.

During the year Ufone successfully completed the network expansion of Phase IV in existing as well as in new cities and towns, which amounted to more than US Dollar 170 million. As a result the asset base of the Company has increased from Rs. 20 billion to Rs. 27 billion. During the year Ufone adopted the policy of simplified tariffs with no hidden charges, which resulted in positive impacts on the usage trends of subscribers as well as total subscriber base, which has increased from 2,579 k in June 2005 to 7,487 k in June 2006. Ufone currently caters for International Roaming to more than 200 live operators across 121 countries and introduced International roaming facility for Prepaid subscribers in Saudi Arabia, United Kingdom, United Arab Emirates, Singapore, Portugal, Thailand, Cyprus, Bangladesh, Uzbekistan, Tunisia and Kuwait with lowest rates, featuring no security deposit and activation charges. GPRS Roaming facility is available with more than 90 Live Operators across 66 countries. The company has also been awarded a new License for providing cellular services in Azad Jammu and Kashmir and Northern areas.

INTRODUCTION OF TOPIC:

CASE STUDY:

Terms & Conditions for Availing Cellular Connection, Purchase & Use of SIMs (24th February 2012) | | All the contents stated herein form the terms and conditions (the “Terms and Conditions”) for availing cellular services of the Operator (the “Services”), purchase of cellular connection (the “Connection”) and use of SIM/Equipment while availing the Services. In these terms and conditions the words and expressions used herein but not defined shall have the same meaning assigned to them in the Pakistan Telecommunication (Re-organization) Act, 1996, Rules issued by the Federal Government under section 57 of the Act, Regulations issued by the Authority from time to time, Policies and SOPs issued by PTA, Operator’s License and Terms and Conditions and conditions available on operator’s website. | | | Purchase & Activation of SIM: | | Purchase of Connection: The purchaser shall ensure that SIM is purchased only from authorized sale point (i.e. company’s own customer sales / service centers, authorized franchisees and registered retailers; hereinafter collectively referred to as the “Seller”) on presentation of the Original CNIC/Form B / Passport with valid visa/NARA ID, whichever is applicable. For foreigners & aliens, copy of the document will be retained by the seller and forwarded to the Operator within the time stipulated by the Operator in this regard. | | Activation of SIM: The Customer shall insert the SIM in the terminal equipment, call 789 for activation giving name & CNIC and answer the questions aimed at verification including name, CNIC (CNIC of purchaser if different from the customer), mother’s name, place of birth, confirmation of agreement with the Terms & Conditions (as stated below) and declaration of misuse of Connection/SIM. On successful verification, the operator will ensure activation of SIM within 24 hours. | | Customer’s Acknowledgment & Undertaking: | | Customer agrees and accepts all the Terms and Conditions including these and ones available on Operator’s website unconditionally by answering the questions and activation through code 789. Operator shall have the right to deny activation or disconnect any connection in the name of the customer who disagrees to these terms and conditions or violate any of the above mentioned laws including but not limited to the Fair Usage Policy. | | Charges: | | Charges, payable by the customer, shall include but not limited to: | | | Tariffs, costs, rates, installation charges, line rent, connection charge, equipment price, SIM card price, VLR, charges for value added services and other charges, fees, other payments as defined and brought into the customers’ notice from time to time subject to the approval of the Authority if so required in accordance with applicable laws. | | Taxes, duties and levies which are or may become leviable in accordance with applicable laws, rules and regulations. | | | Operator will determine an initial appropriate credit limit for the customer. The call charges shall be determined exclusively by Operator on the basis of call/billing details recorded by the Operator. | | Default: | | Operator will be entitled to disconnect the customer's service on (a) failure to pay invoices within due time, (b) exceeding credit limit, (c) misuse of services, (d) violation of Terms and Conditions and Fair Usage Policy in compliance with the provisions of the Telecom Consumers Protection Regulations, and the Protection from Spam, Unsolicited, Fraudulent and Obnoxious Communication Regulations 2009 and other laws for the time being in force. | | Non Usage: | | In case the customer remains dormant / inactive for a period of 180 days; the Operator reserves the right to disconnect and re-issue the MSISDN to any other customer and the customer shall have no option for recourse. The customer can, however, retain subscription by informing operator in written, fax, email etc. to retain the subscription for any specific period on payment of some charges (if any). | | Liabilities: | | The customer shall be personally responsible for all calls, SMS and MMS made from the customer SIM /terminal equipment and shall neither use, send nor permit any other person to use the system and service for sending inter alia unsolicited, obnoxious, misleading, indecent, obscene, or false messages, calls or communications; or the persistent making of calls which may cause annoyance to any person. | | The customer shall be responsible for apprising Operator within twenty four (24) hours of any change in information provided by him/her/it. In case of loss or theft of the SIM card, the customer shall immediately but not later than 24 hours inform and request Operator to block the SIM card, failing which, the customer shall not be absolved from criminal liability, if any, arising due to use of such SIM card/connection in any unlawful/criminal activity. | | The customer shall not indulge in generation of spamming and in case of subscription found to indulge in any such activity his/her outgoing SMS facility at first instance will be blocked and on subsequent activity the subscription will be permanently blocked. | | Variation: | | Operator may vary, increase or decrease the fees, tariffs, rates and the charges, etc and notify the customer, subject to approval of the Authority if so required, of such variation in the manner prescribed by Authority. | | Force Majuro: | | In an event or circumstance which is beyond the control of operator, including without limitation to acts of God, insurrection of civil disorder, war or military operations, national or local emergency, act or omissions of government, or of any competent authority, industrial disputes of any kind, fire, lightening, explosion, flood, weather of exceptional severity, acts or omissions of person for whom the operator is not responsible, including Jammers and other frequency interference by third party, strikes, lockouts, and interruption of the services for maintenance of the systems which includes physical features and atmospheric conditions, Operator shall not be accountable for that period to a Customer with respect to any Service (s) as per these terms and conditions. | | Arbitration: | | If any difference or dispute arises between the parties hereto which cannot be settled amicably; the matter will be referred to Authority which may investigate and adjudicate on the complaint in accordance with the Act, the rules made and license conditions and may take action accordingly. | | Miscellaneous: | | All information contained in operator’s promotional material, advertisements and publicity campaigns terms and conditions available on Operator’s website shall apply once the customer subscribes to any such service and shall be deemed to be part of an agreement between the customer and operator. The customer has right to claim refund of security at the time of disconnection of services after adjustment of pending dues. These terms and conditions shall be subject to the provisions of the Act, Rules, Regulations, license conditions and directions issued by the PTA from time to time. |

Canadian firm, Ufone sign contract:

Minister for Information Technology Awais Ahmad Khan Leghari said international companies entering into partnership for supply and installation of equipment would be required to spend on research and development by utilizing human resource available in the country.

The minister stated this while speaking at the signing ceremony of a $125

million contract between Ufone and a Canadian firm for launching the phase-IV of the Ufone's extension/expansion plan.

Under the contract, the Canadian firm would expand the Ufone GSM and

GPRS networks to more than double of the existing capacity. The contract also include up gradation of existing wireless systems and supply of new GSM/GPRS core network and radio access equipment with a state-of-the-art Base Transceiver Station (BTS). Mr Leghari said: "We do not want to treat these venders as mere providers of equipment, but a strategic relationship to divert a certain percentage of the contract money to research and development activity within the country."

By virtue of the agreement, companies would also be required to utilize country's human resource in research and development of their IT-based systems being developed globally, the minister said, adding that this would help create around 40,000 jobs in the IT sector. The minister recalled that at the time he took over the ministry, Ufone was stuck into issues pertaining to lack of transparency, decision-making and vision to compete in the rapidly growing telecom market of the country. However, during the last two years Ufone has come of age with its subscriber base of 500,000 until May this year, jumping three times higher to 1.6 million in merely three months, he added.

He said the company would touch 3.5 million subscribers base after the implementation of the phase IV of the ongoing expansion plan that would be completed in six months.

Mr Leghari said the government was committed to the promotion of telecommunication sector, and he was foreseeing this facility reaching most of the country's households in the next two years due to the arrival of around 100 companies in the fixed-line sector and two more operators in the mobile sector.

Ufone Chief Executive Babar A. Khan termed the agreement with the Canadian firm a historic day for Ufone which he said had always believed in providing top-quality service to its subscribers.

"We at Ufone do not oversell our subscription as our major thrust is providing top-quality service," he added. He said it was the first time ever in the history of Pakistan's cellular service industry that an expansion contract of this size had been awarded at a single time, manifesting Ufone's solid and aggressive commercial drive and commitment towards market growth and

expansion.

Minister of State for Information Technology Ali Asjad Malhi said he was amazed by the response shown by foreign and local companies in investing in the sector.

Mobilink & Ufone signed Agreement for Tower Sharing:

Setting a precedent of unique collaboration, Mobilink, Pakistan’s largestcellular service provider and a subsidiary of Orascom Telecom Holding (OTH), and Ufone, an Etisalat group company, signed an accord for tower sharing.
The agreement was signed between Rashid Khan, President and CEO of Mobilink, and Abdul Aziz, President and CEO of Ufone at the Mobilink House. This collaborative effort is in line with the initiatives taken by the Pakistan Telecom Authority and the Federal Government to encourage cellular providers to drive greater efficiencies while reducing the carbon foot print.
Sharing his views, Rashid Khan said, “This alliance is mutually beneficial and will also facilitate us to better align ourselves with our strategic initiatives and become greener. This will further enhance Mobilink’s coverage footprint, already the widest, hence, bringing more value to the customer which is our top priority.”
Commenting on the accord, Abdul Aziz, CEO Ufone, said, “Ufone has had a keen interest in exploring newer avenues for our “Go Green” initiative and this tower sharing alliance is another step forward to further enhance our initiative. With this alliance Ufone has moved ahead to ensure customers have seamless connectivity no matter where they are in the country. This

follows similar alliances with other operators hence allows us to create a positive network layout most beneficial to the customer”
Through sharing of their network infrastructures the two cellular providers will be able to enhance the customer experience by offering a wider coverage footprint, driving synergies and reducing their respective carbon foot prints.
About Mobilink:
Mobilink, (www.mobilinkgsm.com ) a subsidiary of the Orascom Telecom Holding, is Pakistan’s leading cellular and Blackberry service provider. With more than 31 million subscribers, Mobilink maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry, a broadband carrier division providing next generation internet technology as well as the country’s largest voice and data network with over 8,000 cell sites. Mobilink has already invested over US $3.3 billion in the country to date and provides uninterruptedcountrywide connectivity, unmatched customer services and international roaming in over 140 countries.
About Ufone:
Ufone (www.ufone.com) is an Etisalat Group Company with its presence in all the major cities of Pakistan along with a comprehensive coverage across all major towns, villages and tehsil headquarters of the country. The company employs more than 3,850 people and operates with a network of more than 375 franchises and 22 company-owned customer service centers along with a distribution network of 150,000 outlets nationwide.

Ufone agreement to improve golf in the country:

In the Islamabad Ufone Pakistan did a contract with the golfer of the country to promote golf. This is an effort of Ufone Pakistan to promote the culture in the country. By this contract Ufone will take steps to boost this game through out the country. Pakistan top 3 golfers Mr. Shabir Iqbal, Mr. Matloob Ahmed and Mr. Munir Ahmed and junior champion Mr. Mubariz Ahmed signed this agreement. Mr. Abdul Aziz president and CEO of Ufone Pakistan with few other officials were also present in this event and he

hoped that with this effort Ufone will help the sports activity and the players for and it will develop better sports culture.

DETAILS OF SERVICES OFFERED BY UFONE

INTERNATIONAL MMS:

All customers of Ufone can send and receive international mms that means audio, video and much more. So whether it is a picture you just snapped and share with your relatives and friends in other countries.

MOBILE INTERNET:

Ufone is giving mobile internet packages at lowest rates.

SMS PACKAGES:

Ufone brings monthly sms packages for its value customers.
Like: 700 sms for 7Rs only, 1000 sms for 12Rs only etc.

AFGHAN OFFER:

To make communication more easy to Afghan neighbour,
Ufone has offered an exclusive rates in calling in Afghanistan. This offer is not only giving benefit to people in getting touch with there family members but also help the business.

INTERNATIONAL ROAMING:

Ufone offers special international roaming discount for its customers,
So that they will get convenience when they are out of country. Without having your change of package plan, you can enjoy lowest incoming call rates. While you are roaming in UAE, Saudi Arabia and UK for as low as
15Rs per minute. This services is only valid with the following networks,

1) Mobily in Saudi Arabia 2) Etisalat in UAE 3) Vodafone in UK

HOURLY FnF OFFER:

Ufone brings another exciting offer of friend and family number.
Now you can talk to your five favourite friends and family numbers as much as you want from 12am to 5pm for only 2.99Rs per hour. Also you can choose any combination of Ufone and PTCL numbers. No other network bring you this exciting facility.

GPRS BUCKET:

For the first time in Pakistan, Ufone offers the GPRS bucket for there customers. When you are out of country for business or leisure, get 10MB of free data services for a simple Rs3000 per month which gives you 70% discount. It brings a widest GPRS coverage in the industry with more than 120 destinations.

COMPETITOR PROFILE

MAJOR COMPETITORS,

Ufone has a competition with four network operators, operating within
Pakistan which are Warid , Telenor , Zong and Mobilink.

MOBILINK:

Ufone believe that its biggest competitor is Mobilink and its target is to beat Mobilink and get its position but still it cannot do so. This company was operated in 1994 by Motorola but later it was sold by Orascom, an Egypt company and has become the market leader both in terms of growth as well as having the largest customer subscriber base in Pakistan - a base of over 31 million and growing. Mobilink pride ourselves on being the first cellular service provider to operate on a 100% digital GSM technology in Pakistan that also provides state-of- the-art communication solutions to its customers. It has a great experience of over 15 years and its business is expand in all over the world, means it is dependent in international market. Now it is also penetrate in internet line (DSL) and it is gaining profit from both sides. So Ufone and any other company should need some time to beat this developed company which is penetrate in all over the world.
.

TELENOR:

It is also a developing company in Pakistan which is growing frequently in cellular market. It is a cellular company of Norway. The company has covered several milestones over the past twenty eight months and grown in a number of directions, Telenor have grown to become a leading telecom operator in the country It is currently ranked as 6th largest mobile phone operator in the world with more than 195 million subscriber. Telenor are the fastest growing mobile network in the country, with coverage reaching deep into many of the remotest areas of Pakistan. In the most difficult terrains of the country, from the hilly northern areas to the sprawling deserts in the south, at times we are the only operator connecting the previously unconnected. Now it enter in the market of Asia and it has more than 1

million subscribers in Pakistan. It also introduce its branch company

( Djuice, Talkshawk, Persona ). Its currently ranked as 2nd largest network in Pakistan but Ufone also beat this company last year and they are hoping to beat them again and take 2nd position.

WARID:

It is a Abu Dhabi company. In 2004 Warid telecom purchased a license for operating a mobile network in Pakistan. It is also offering low rate mobile packages for calling and instant messaging. It has more then 1 million subscriber. Its prepaid brand “ Warid Zem “ got a very great response from customers. The customers of Warid are enjoying many value added service, such as MMS, GPRS, Corporate packages for product advertising. It also offered International Roaming for its postpaid and prepaid customers. Glow is also an innovative brand from Warid which target the youth of Pakistan. It is ranked as the fourth largest.

ZONG:

Zong is the first international brand of China mobile being launched in Pakistan. It capture a big market of Pakistan within no time, it offers a low rate packages not only of local network but also for international network. It is giving lowest internet rates of 5 Rs for 1hr. Ufone has a big challenge to expend its market in the presence of these competitors but they are improving there position day by day in the market.

Mobile Operator | Owned by | Subscriber base | Services | Network Technology (Past) | Network Technology (Current) | Network Technology (Planned) | Instaphone[1] | Under Suspension | 0.32 million | Postpaid,Prepaid | AMPS | D-AMPS | CDMA 2000 3G | Mobilink[2] | PMCL (an Orascom Telecom Holding) | 30.75 million | Postpaid,Prepaid | GSM 900/1800(Using the same) | GSM 900/1800 | GSM 900/1800(Using the same) | Telenor[3] | Telenor ASA | 20.0 million | Postpaid,Prepaid | GSM 900/1800(Using the same) | GSM 900/1800 | GSM 900/1800(Using the same) | Ufone[4] | Etisalat | 19.7 million | Postpaid,Prepaid | GSM 900/1800(Using the same) | GSM 900/1800 | GSM 900/1800(Using the same) | Zong(Formerly Paktel)[5] | CMPak Ltd.(a China Mobile Company) | 6.1 million | Postpaid,Prepaid | AMPS | GSM 900/1800 | GSM 900/1800(Using the same) | Warid[6] | Warid Telecom | 17.39 million | Postpaid,Prepaid | GSM 900/1800(Using the same) | GSM 900/1800 | GSM 900/1800(Using the same) | SCO [7] | Special Communication Organization (only available in Azad Kashmir and Gilgit-Baltistan) | 0.39 million | Prepaid | GSM 900/1800CDMA 2000 3G (Using the same) | GSM 900/1800CDMA 2000 3G | CDMA 2000 3GGSM 900/1800(Using the same) |

ORGANISATION CHARTS

Board Of Directors
CEO

Project Director

Marketing
&
Sales

Finance

Information System

Customer Care

Engineering

Quality Assurance

Business
Unit
Khi/Lhr/Fsd

HR
&
Admin

CONCLUSION:

Telecom industry is most growing industry of Pakistan, still huge investment is required for coverage. The market also has the strong competition after the entrance of China mobile company as player. Competitors are hiring professionals to entertain the customer which is resulting technological implementation and value added services. People are worried about call rates they donot prefer any particular company. Consumer searches good services with lowest rates, although companies are minimizing call rates this will result more growth in the market. Ufone make agreements and amazing packages to attract the customer. The Ufone promote their product through TV commercial, Newspaper, radio, billboards, internet etc. Ufone is giving special allowances and benefits to its customers. It is in the form of free utility bills ( electricity, gas, water etc ), high salaries, mobile phones, special compensation on fuel expense, provide free laptops. They also give certificates at the end of the year. That is the reason there employees are loyal to there company, as a result there growth is increasing more than 18% comparing with other cellular company. The choice of people is Ufone because its price level is low and it make a lot of contracts with other companies to give relief and provide benefits to its customers. Some of the contracts have been mentioned in the above case study, all of those are in the favour of the customer. Ufone always think about their customers and for this reason they are targeting the middle class and make contract with maximum no. of companies in Pakistan and have occupied the great position in the cellular market. Thats why everyone can say “Its all about U"

RECOMMENDATION

BIBLOGRAPHY

We have taken material of this contract from:

Ufone company manual www.ufone.com

www.pta.gov.pk

www.telecompk.net

www.google.com

Management Profiles | | Mr.Abdul AzizPresident & CEO | | | | | | | | | | | | Mr. Abdul Aziz has rejoined Ufone as President & CEO in December 2007. A fellow Chartered Accountant, he has over fourteen years of experience in the Telecom Industry both local and International including Europe, Asia and Africa.During his career he has held various senior level positions with companies including Warid Telecom, Millicom International, S.A., Ufone GSM and Celtel International. Mr Aziz, being first CFO/Cosec was a key member of the Core Team which launched Ufone in 2001. | | | Mr.Muhamamd Nadeem KhanChief fininacial officer | | | | | | | | | | | | A Fellow Chartered Accountant Mr. Nadeem Khan has around 12 years experience in the telecommunication industry both locally and internationally. He holds a diversified portfolio as international auditor at MIC, Luxemburg and served in the capacity of Financial Controller in Millicom Cambodia before joining Ufone as Chief Financial officer (CFO) in 2003. | |

Mr.Nadeem Khalid ButtPresident & CEO | | | | | | | | | | | | | With over 15 years of commercial & technical experience in the telecommunication industry, Naveed Butt has worked on senior management positions with various cellular operators in Pakistan.An engineer by profession, Naveed has done his B.E. in Electronics from U.E.T, Lahore. Presently he is heading the Regulatory Affairs departments at Ufone. | | | Mr.Ahmed KamalCheof Officer Customer Services operations | | | | | | | | | | | | Ahmad Kamal has rejoined Ufone as Chief Officer Customer Services Operations. In his previous tenure of approximately 5 years at Ufone, he was part of the Ufone Core Launch team and was responsible for the development of Customer Services Operations department.He possesses a cumulative experience of over 20 years in Telecommunication Industry of Pakistan. He has the exposure of previously working for country’s most renowned telecom companies including Digital Communications, Mobilink, Ufone, DVCOM and Warid where he had established his mark in Customer Operations, Sales, HR and Administration fields. In his last assignment at Warid, he was heading the Customer Services and Product & Services Departments. | |

| Mr.Jafar KhalidChief technical officer | | | | | | | | | | | | Mr. Jafar Khalid is working as the Chief Technical Officer of Ufone since June 2008, and has over 14 years of diversified experience in the telecom sector. He has a proven background in successfully managing large-scale cellular projects, leading Network Planning, Operations and Implementation initiatives, establishing and improving Organizational Processes & Structure, and aligning technical activities in line with business strategies.Before his appointment as CTO, he served as the Project Director & General Manager Network Planning in Ufone, and has held various senior technical management positions with his last employer Mobilink, where he was serving as Director Access Network Planning before joining Ufone. | | | Mr.faisal KhalidChief Information Officer | | | | | | | | | | | | Mr. Faisal Khaliq is the Chief Information Officer of Ufone since June 2008. Faisal has a Masters Degree in Computer Sciences from the University of Texas at Austin. He is also a Project Management Professional (PMP) with 12 years of experience in the IT industry.Prior to joining Ufone, Faisal was the Managing Director for Teradatas Global Consulting Center in Pakistan which is one of the largest offshore operations its kind for a multinational in Pakistan. | |

| Mr.Younis Iqbal ShiekhChief officer(sales & distribution) | | | | | | | | | | | | Mr.Younas Iqbal Sheikh heads Sales & Distribution at Ufone (PTML) and has a rich working experience of 20 years most of which is in Telecom Sector serving companies like Siemens, InstaPhone, Worldcall, Mobilink ,Wi-tribe (Qtel) & Ufone (PTML). In his career he has played a key role in the areas of Sales & Distribution, Customer Services, Operations and Marketing, throughout his career he was given challenging responsibilities, for instance heading 2 countries with a team of thousands and portfolio of Billions.He performed major successful overhauling with self-initiatives for Process-Re-engineering in the areas of; Sales, Channel Development, Customer Services, Business Operations and was a major contributor in developing complete business launch plan for Wi-Max services business in Pakistan for Wi-tribe Pakistan (Qtel). | | | Mr.Akbar KhanChief Marketing officer | | | | | | | | | | | | Akbar Khan heads the Marketing Division at Ufone. He has been part of the Pakistan telecom industry in key roles since 1998. Before joining Ufone in 2008, Akbar was Head of Brands at Mobilink and before that he was Head of Marketing at Paktel Limited. Akbar has done his MBA degree from IBA Karachi. | |

| Mr.Muzammil SadiqChief Procurement, Contracts and Administration Officer | | | | | | | | | | | | Muzzammil Sadiq has a Bachelors degree in Engineering from Cornell University and a Masters degree in Management Studies from Oxford University. He is seconded from Etisalat where he is the Group Vice President Procurement – Special Projects.

He has over 19 years of multi-disciplinary and multi-national practices gained in Research & Development at Toshiba Corporation, Japan, Strategy Consulting at Bain & Co, USA and Australia, Commercial and Manufacturing analysis at Pirelli Cables, Australia, Revenue Assurance and Corporate Finance at Cable & Wireless and SingTel Optus, Australia and Marketing, International Investments and Procurement at Emirates Telecommunications Corporation – Etisalat, UAE. | | | Mr.Muqeem-ul-haqueGeneral Manager Corporate Strategic Planning & PMO | | | | | | | | | | | | Moqeem ul Haque is associate member of the Institute of Chartered accountants of Pakistan. He brings in thirteen years of extensive experience of working in the cellular industry. He was among one of the pioneers in Warid telecom. Moqeem has also served in Mobilink.Mr. Moqeem heads the corporate strategic planning function as well as supervises the special projects of the organization. | |

| Mr.Muhammad Zahid QureshiGeneral Manager Adminstration | | | | | | | | | | | | Mr. Mohammad Zahid Qureshi has over 12 year experience in telecom industry. Mr. Qureshi has been associated with Paktel and later Ufone for quite sometimes.He participated actively in successful launch of Ufone services in Lahore & Faisalabad.His core competencies and the areas he holds expertise in includes Sales, Services and Administration. He has played an instrumental role in launch of product and system development for Ufone.Mr. Qureshi has done MBA from Punjab University, Lahore. | |