This is a qualitative research, typified as research-action, developed in a non-hospital emergency care service in the State of São Paulo. In order to produce data, we used focus groups and semi-structured …show more content…
As part of the priority actions, we should highlight the need both to identify and assess the risks shown by patients and to strengthen the adoption of safe practices, with an emphasis on the identification of users, drug therapy and risk of falls, and on the implementation of identification bracelets, besides risk alerts related to falls and allergies. From the perspective of the participants, the following measures are also relevant: computerization of the medical prescription; expansion of the gaze towards the environment and the work conditions as risk factors for incidental occurrences; and in-service educational actions, with an emphasis on the adherence to the actions to be implemented. The disclosure of this experience may contribute to the reflection and expansion of patient safety strategies and subsidize future