Patient Satisfaction Paper

Patient satisfaction is interesting to me, and I chose the Press Ganey Associates as my selected organization.

Press Ganey’s most common formats used to gain information regarding patient satisfaction are surveys utilizing email, paper or phone. The information received from these surveys is organized by Press Ganey in easy to understand charts, performance scorecards, and progress evaluating side-by-side comparisons. This prepared data can be utilized by all levels of the organization to empower all its members towards the overall goal of patient satisfaction. The patient dissatisfaction and satisfactions realized by the surveys allows Press Ganey to assist the health care organization in developing and implementing corrective actions. This collaborative collection of patient survey information makes certain the organization's
Press Ganey strives to improve the patient encounter by analyzing the multiple areas in a healthcare organization that determines the patient satisfaction outcome. Collectively there are clinical, operational, financial and experiential outcomes that need to be evaluated, and corrective action is essential for optimum patient satisfaction. There is evidence to suggest that there is a higher patient satisfaction associated with those health care providers who use EMRs versus those health care providers who do not use EMRs. An EMR and patient satisfaction correlation summary provided by a nationwide survey in 2013 evaluated that patients who use EMRs are 10% more satisfied with their doctors (aeffect & 88/BRAND PARTNERS, 2013, p.6). A patient's satisfaction influences the healthcare organizations revenue potential. The organization's reputation can affect its ability to obtain future patients or to provide continued care for existing patients that will have an influence on the organization's market share