Advantages of communicating
By telephone:
•often easier to reach someone by phone than by trying to arrange to see them in person; more convenient for patients.
•more likely to succeed in contacting someone – especially if a time / date has been agreed (few people are able to ignore the telephone and leave it ringing)
•telephone conversations are, on average, shorter than face-to-face conversations as it’s easier to control the conversation and take the initiative.
Disadvantages of communicating
By telephone: it’s more difficult to establish a rapport on the telephone, as you don’t have all the visual signals that help you to get on the “same wavelength” as the other person
•when phoning someone it’s possible to intrude at an inconvenient time and not realize it
•it’s easy to assume that you have the other person’s undivided attention
•you are more likely to get distracted and let your attention wander
•it is more difficult to avoid misunderstandings – you cannot use visual behavior to get feedback on whether your message has been understood or if there are things left unsaid
•some things are impossible to check over the telephone such as inhaler techniques
•you are more likely to believe you can do other things at the same time as using the telephone
Advantages of Telecommunication
There are a great many advantages of telecommunication that caused it to spread across almost every field of daily life. Telecommunications have improved people's ability to stay in touch with friends and family. Grandparents can receive pictures, emails, and videos of their grandchildren over the Internet. Families spread across continents can communicate inexpensively via email or with phone cards.
Telecommunications has changed the landscape of entertainment. People can access hundreds of television stations with the push of a button, getting instant access to enjoyable information. The information contained in MP3 files can be transmitted in seconds over the Internet, enabling listeners to enjoy music anytime and anywhere.
Telecommunications has also changed the way in which people work. It is now possible to commute from a beach in Florida, from home, or from anyplace where a computer, a phone or Internet service is available. These advances in telecommunications have not only untethered people from desks, but they have also made it possible for people who might traditionally be unable to be in the workforce- such as those who are caring for children, or those who are disabled- to have exciting jobs and contribute to the business community.
DISADVANTAGES OF COMMUNICATION TECHNOLOGY IN AN ORGANIZATION: * Poor substitute for face-to-face (ftf) communication: Since employees are using machines to communicate, they get less time to talk to each other and know each other better. This has resulted into increased bad relationships at work. Even though the shy ones will benefit from this technology , but they will also be denied the chance to learn how to interact with others. * Difficulty Training Employees: If an organization deploys a new communication technology system, they will have to pay an extra fee to train employees in the organization to use that technology effectively. Some times some employees will not learn as first as others which might led to job losses. * Expensive: It can be very expensive to install a new communication technology system in a very big organization. Let’s say that an organization has over 50 employees and they want them to access information from a centralized location. They will have to create a strong data base which will handle all the queries made by these employees in a minute as well they have to buy a computer for each of these employees. * Not Safe: Since information has been centralized under one database, it is exposed to people with wrong intention with in the organization. Also information can be attacked by a hacker or a virus and all data will be lost in a minute. So the organization must pay an extra cost to keep this information safe.
Modes of communication * Internet: Internet facilities are increasingly being available, with the efforts of the government and private companies. Increasing number of hotels and Internet cafes provide Internet facilities. * Post: Mail services to some parts of Europe take up to two weeks. Timings of post offices in major towns and cities is usually 1000 to 1300 hours and 1330 to 1630 hours, but it may vary in some states and towns. * Mobile Phone: Mobile coverage is increasing day by day in the country. Roaming facility is available in most of the international connections, as many Indian companies have collaborated with international companies to provide roaming facilities. * TV and Media: Since 1992 private news an entertainment channels have boomed in India, with the end of the sate monopoly on TV. There are a number of news channels in India running 24/7. Greater number of channels in foreign as well as many regional languages has resulted in a wide base of viewers. * Radio: Many Radio channels like All India Radio, Radio Mirchi, Red FM, Radio City, and many more broadcast in many languages and in different cities. These channels also provide timely news and traffic situations in many cities, and have a wide base of listeners all over the country.
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