People in Organisation
Tutorial 3. Redesigning Work at Luxury Sweets*
Preparation and Challenge
Familiarize yourself with the case situation below and develop briefing notes to support a group consultancy exercise in class.
You have been invited to join a team of management consultants by the Human Resource Director of Luxury Sweets Ltd. This individual is frustrated by the everyday challenges of managerial fire-fighting, and is keen to find effective means of addressing recurring production and employee relations problems on the shop floor.
Your group has been asked to capture relevant information and insights from academic research, and to offer a collective view and suitable guidance on appropriate ways forward. You are expected, as a group, to identify priorities, provide an action plan for the organization of work, comment on likely obstacles to progress, and suggest options for handling any adverse reactions from line managers, supervisors or employees.
You should be aware that the budget for this initiative is limited to just a few thousand pounds Sterling, and precludes any investment in automation or major change to the fabric of the building.
Your case notes include references to the opinions volunteered by various employees, supervisors and managers. Their reactions should be kept in mind as you present the results of your deliberations to the company representative (your Tutor). Your group will be expected to justify the points you make in the presentation and to give reasons why Luxury Sweets should act on your advice.
The Company
The Luxury Sweets Company manufactures highly quality confectionary. It is a medium-sized, family-owned, partially unionized producer, based in East-Central Scotland. The case exercise is set within the main production facility, which is connected to the management and administration block by a glass corridor and to warehouse areas for raw materials and finished products by a series of sensor operated double doors.
The Context and
Preparation and Challenge
Familiarize yourself with the case situation below and develop briefing notes to support a group consultancy exercise in class.
You have been invited to join a team of management consultants by the Human Resource Director of Luxury Sweets Ltd. This individual is frustrated by the everyday challenges of managerial fire-fighting, and is keen to find effective means of addressing recurring production and employee relations problems on the shop floor.
Your group has been asked to capture relevant information and insights from academic research, and to offer a collective view and suitable guidance on appropriate ways forward. You are expected, as a group, to identify priorities, provide an action plan for the organization of work, comment on likely obstacles to progress, and suggest options for handling any adverse reactions from line managers, supervisors or employees.
You should be aware that the budget for this initiative is limited to just a few thousand pounds Sterling, and precludes any investment in automation or major change to the fabric of the building.
Your case notes include references to the opinions volunteered by various employees, supervisors and managers. Their reactions should be kept in mind as you present the results of your deliberations to the company representative (your Tutor). Your group will be expected to justify the points you make in the presentation and to give reasons why Luxury Sweets should act on your advice.
The Company
The Luxury Sweets Company manufactures highly quality confectionary. It is a medium-sized, family-owned, partially unionized producer, based in East-Central Scotland. The case exercise is set within the main production facility, which is connected to the management and administration block by a glass corridor and to warehouse areas for raw materials and finished products by a series of sensor operated double doors.
The Context and