Perception of Various Performance Criteria by Stakeholders in the Construction Sector in Hong Kong.

The intent of this paper is to discuss the stakeholder’s concerns relative to the significance of perceived performance criteria and the related performance outcomes in a construction sector environment located in Hong Kong. The key participants to this study consisted of clients, designers, consultants and contractors. Using a one-way analysis of variance (ANOVA), the research established nine performance criteria namely profitability, care for environmental protection, timeliness of project delivery, quality of life, safety, effectiveness of the construction process, no claims or disputes, job satisfaction, and innovative ideas for design and method. Outliers between the performance criteria and the outcome would represent weaknesses needing performance improvement. The hypotheses developed emphasized that there are variables that govern the research population when analyzing the importance of performance criteria in relation to planned performance outcomes, different types of construction projects may demand different performance levels, and the roles of participants in the construction projects may have varied opinions on what criteria would be most important. Data from 324 practitioners engaged in construction projects in Hong Kong were compiled and analyzed. The respondents were grouped by their roles in the construction project, by the type of construction projects, and by their functional role in their respective organization. Based on the results of the data analysis, the research rated timeliness of delivery or completion of the project as the most important performance criterion out of the nine areas followed by profitability, care for environmental protection, quality of life, safety, effectiveness of the construction process, no claims or disputes, job satisfaction, and last was innovative ideas for design and method. Similar research work was conducted by R.F.Fox, R.R.A Issa, and D Ahrens (2003) as published in the Journal of Construction

References: Kolb, D. A. (1984). The Process of Experiential Learning. Englewood Cliffs, NJ: Prentice Hall. Courtad, Carrie Anna (2012). Educators: Are Web-based Resources an Effective Means for Increasing Knowledge in Higher Education? Assistive Technology Outcomes and Benefits Journal. Focus Issue, Fall 2012. Volume 8, Number 1.