Performance Management
Performance Measurement and Management in HR and Payroll
An analysis of trends, strategies, software and services
By Keith Rodgers Webster Buchanan Research, March 2010
www.websterb.com
Published in association with Computers in Personnel
www.ComputersinPersonnelHR.com
W E B S T E R • B U C H A N A N • R E S E A R C H
Contents
Disclaimer and Copyright Notice..................................................................................... 3 Executive Summary ................................................................................................................ 4 Part One: From principles to practicalities ............................................................... 5 1.1 Coordinated Performance Management................................................................... 5 Part 2: Business-centric metrics in HR and Payroll ............................................. 7 2.1 Meaningful performance metrics: a universal issue ........................................... 7 2.2 Business-centric performance metrics in HR ......................................................... 8 2.3 Barriers to adoption......................................................................................................... 9 2.4 Understanding payroll performance ........................................................................ 10 Part 3: New perspectives on benchmarking .......................................................... 12 3.1 Putting benchmarks into perspective ..................................................................... 12 3.2 Balancing cost and performance .............................................................................. 12 Part 4: The IT infrastructure ........................................................................................... 13 4.1 Individual performance management..................................................................... 13 4.2 The bigger picture
An analysis of trends, strategies, software and services
By Keith Rodgers Webster Buchanan Research, March 2010
www.websterb.com
Published in association with Computers in Personnel
www.ComputersinPersonnelHR.com
W E B S T E R • B U C H A N A N • R E S E A R C H
Contents
Disclaimer and Copyright Notice..................................................................................... 3 Executive Summary ................................................................................................................ 4 Part One: From principles to practicalities ............................................................... 5 1.1 Coordinated Performance Management................................................................... 5 Part 2: Business-centric metrics in HR and Payroll ............................................. 7 2.1 Meaningful performance metrics: a universal issue ........................................... 7 2.2 Business-centric performance metrics in HR ......................................................... 8 2.3 Barriers to adoption......................................................................................................... 9 2.4 Understanding payroll performance ........................................................................ 10 Part 3: New perspectives on benchmarking .......................................................... 12 3.1 Putting benchmarks into perspective ..................................................................... 12 3.2 Balancing cost and performance .............................................................................. 12 Part 4: The IT infrastructure ........................................................................................... 13 4.1 Individual performance management..................................................................... 13 4.2 The bigger picture