Performance Management And Reward System For Cleareyes Clinic
Performance management and rewards system for ClearEyes clinic is extremely important. Dr. Connors needs to develop a methodology and system that align the clinic strategies with performance measurement and management. To manage and measure the performance efficiently, ClearEyes has to adopt a performance indicator system such as balanced scorecard (see Appendix1) which will give Dr. Connors clear idea about the clinic’s performance and the progress to meet the targeted quality, operational, and financial goals.
ClearEyes needs to create a performance management and rewards system that monitor and reports how well the clinic achieves its performance goals and measure the performance in each key category. As a result, The Clinic will be able …show more content…
Connors, and when goal targets appear to be missed, coaching assistance or resources have to be provided. If the goals achieved or met, achievements have to be acknowledged and appropriate monetary or non-monetary rewards have to be provided. Also, employees have to track their progress on goals and their productivity which is helpful during the appraisal process to update Dr. Connors about their progress in solving the issues and their achievements and successes. Reviewing individual and team goals in a timely manner (once a week or a month) will help to improve performance and enhance efficiency. Dr. Connors can use the information gathered from these reviews in the performance discussions to track the progress and adjust timelines, provide additional resources if needed, and even broaden the goal once more information is gathered from other sources.
Appraisal process
Dr. Connors should include listening, observing, giving constructive feedback, and providing recognition in the appraisal process, to improve productivity. Appraisal has to provide feedback about the successfully learned skills which will improve the staff’s growth, engagement, and enhance employee’s loyalty. Constructive feedback can help Dr. Zinicola to overcome her issue of being introverted and improve her …show more content…
Connors to achieve the expanding goal. It helps to increase the operating efficiency, reduce no-show rates for surgery, increase patient satisfaction, reduce staff turnover, and increase services quality.
Performance management and rewards system can help ClearEyes to increase operating efficiency which leads to reducing costs and improved bottom line profits. Also, it helps to eliminate the non-added value activities and eliminate the reasons of No-shows for surgery. Problem getting a ride to and from the clinic is one of the main reasons of No-show for surgery (Exhibit 3b, ClearEyes cataracts clinic’s case study). So by offering a ride to and from the clinic to the patients when needed, ClearEyes can increase the procedures volume by 38 procedures and revenue by $50,844.00.
Gabriela Herrera has the lowest no-show percentage by PSR (Exhibit 3c, ClearEyes cataracts clinic’s case study). Using Gabriela Herrera’s techniques and let other PSRs follow the same techniques will help the clinic to increase the volume of the procedures by 46 procedures (see Appendix
ClearEyes needs to create a performance management and rewards system that monitor and reports how well the clinic achieves its performance goals and measure the performance in each key category. As a result, The Clinic will be able …show more content…
Connors, and when goal targets appear to be missed, coaching assistance or resources have to be provided. If the goals achieved or met, achievements have to be acknowledged and appropriate monetary or non-monetary rewards have to be provided. Also, employees have to track their progress on goals and their productivity which is helpful during the appraisal process to update Dr. Connors about their progress in solving the issues and their achievements and successes. Reviewing individual and team goals in a timely manner (once a week or a month) will help to improve performance and enhance efficiency. Dr. Connors can use the information gathered from these reviews in the performance discussions to track the progress and adjust timelines, provide additional resources if needed, and even broaden the goal once more information is gathered from other sources.
Appraisal process
Dr. Connors should include listening, observing, giving constructive feedback, and providing recognition in the appraisal process, to improve productivity. Appraisal has to provide feedback about the successfully learned skills which will improve the staff’s growth, engagement, and enhance employee’s loyalty. Constructive feedback can help Dr. Zinicola to overcome her issue of being introverted and improve her …show more content…
Connors to achieve the expanding goal. It helps to increase the operating efficiency, reduce no-show rates for surgery, increase patient satisfaction, reduce staff turnover, and increase services quality.
Performance management and rewards system can help ClearEyes to increase operating efficiency which leads to reducing costs and improved bottom line profits. Also, it helps to eliminate the non-added value activities and eliminate the reasons of No-shows for surgery. Problem getting a ride to and from the clinic is one of the main reasons of No-show for surgery (Exhibit 3b, ClearEyes cataracts clinic’s case study). So by offering a ride to and from the clinic to the patients when needed, ClearEyes can increase the procedures volume by 38 procedures and revenue by $50,844.00.
Gabriela Herrera has the lowest no-show percentage by PSR (Exhibit 3c, ClearEyes cataracts clinic’s case study). Using Gabriela Herrera’s techniques and let other PSRs follow the same techniques will help the clinic to increase the volume of the procedures by 46 procedures (see Appendix