Performance Mesauring in Manufacturing Company
BLEKINGE INSTITUTE OF TECHNOLOGY, SCHOOL OF MANAGEMENT.
PERFORMANCE MEASUREMENT IN A MANUFACTURING COMPANY
(THE CASE OF ALFA LAVAL LUND AB)
MSc in Business Administration
Author
Godwill Tapisi Mukonje
MSc in Business Administration School of Management gota06@student.bth.se
Supervisors Lars Svensson and Björn Ljunggren
April 2009
Godwill Tapisi Mukonje, Master’s Thesis, BTH 2009
0
This thesis is submitted to the School of Management at The Blekinge Institute of Technology Ronneby, Sweden, in partial fulfillment of the award of a Master’s of Science degree in Business Administration.
CONTACT INFORMATION
Author Godwill Tapisi Mukonje E-mail: tapisi@yahoo.com
Supervisor Lars Svensson (Associate Professor) E-mail: lars.svensson@bth.se
Co-supervisor Björn Ljunggren (University Lecturer) E-mail: bjorn.ljunggren@bth.se
Postal Address Blekinge Tekniska Högskola School of Management Box 520 372 25 Ronneby Visiting address Soft Center Ronneby Telephone BTH Reception: 0455-38 50 00 Fax: 0457-38 56 07
"If you can't excel with talent, triumph with effort."— Dave Weinbaum
Godwill Tapisi Mukonje, Master’s Thesis, BTH 2009
1
ABSTRACT
In today's competitive environment and globalised economy, customers are demanding more varieties and better quality products with faster and reliable deliveries. New manufacturing technologies are developing rapidly, resulting in new products, innovations and improvements in the manufacturing process, thus, requiring a proactive approach by organizations. To be proactive, organizations require innovative methods of performance measurement, to assess their progress towards achieving organizational mission, vision and strategic objectives. The recent performance measurement literature has put forward a number of suggestions, recommendations and performance measurement frameworks for manufacturing companies. The purpose of this thesis is to assess the extent to which manufacturing companies are
PERFORMANCE MEASUREMENT IN A MANUFACTURING COMPANY
(THE CASE OF ALFA LAVAL LUND AB)
MSc in Business Administration
Author
Godwill Tapisi Mukonje
MSc in Business Administration School of Management gota06@student.bth.se
Supervisors Lars Svensson and Björn Ljunggren
April 2009
Godwill Tapisi Mukonje, Master’s Thesis, BTH 2009
0
This thesis is submitted to the School of Management at The Blekinge Institute of Technology Ronneby, Sweden, in partial fulfillment of the award of a Master’s of Science degree in Business Administration.
CONTACT INFORMATION
Author Godwill Tapisi Mukonje E-mail: tapisi@yahoo.com
Supervisor Lars Svensson (Associate Professor) E-mail: lars.svensson@bth.se
Co-supervisor Björn Ljunggren (University Lecturer) E-mail: bjorn.ljunggren@bth.se
Postal Address Blekinge Tekniska Högskola School of Management Box 520 372 25 Ronneby Visiting address Soft Center Ronneby Telephone BTH Reception: 0455-38 50 00 Fax: 0457-38 56 07
"If you can't excel with talent, triumph with effort."— Dave Weinbaum
Godwill Tapisi Mukonje, Master’s Thesis, BTH 2009
1
ABSTRACT
In today's competitive environment and globalised economy, customers are demanding more varieties and better quality products with faster and reliable deliveries. New manufacturing technologies are developing rapidly, resulting in new products, innovations and improvements in the manufacturing process, thus, requiring a proactive approach by organizations. To be proactive, organizations require innovative methods of performance measurement, to assess their progress towards achieving organizational mission, vision and strategic objectives. The recent performance measurement literature has put forward a number of suggestions, recommendations and performance measurement frameworks for manufacturing companies. The purpose of this thesis is to assess the extent to which manufacturing companies are