Performance of Staff and Employees in Selected Resorts in Batangas Province

PERFORMANCE OF STAFF AND EMPLOYEES IN SELECTED RESORTS
IN BATANGAS PROVINCE

A Thesis
Presented to the
Faculty of College of Accountancy Business Economic and
International Hospitality Management
Batangas State University Malvar Malvar, Batangas

In Partial Fulfillment of the Requirement for the Degree
Bachelor of Science in Hotel and Restaurant Management

By:
Luzaran, Denmark M.
Nerbal, Kimberly May A.
Ocampo, Michelle C.

October, 2010 ABSTRACT
Title: PERFORMANCE OF STAFF AND EMPLOYEES IN SELECTED
RESORTS IN BATANGAS PROVINCE

Author: Denmark M. Luzaran Kimberly May A. Nerbal Michelle C. Ocampo
Course: Bachelor of Science in Hotel and Restaurant Management
Year: 2010
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Adviser: Lucina S. Lat, MBE

Summary: The study aimed to determine the performance of the staff and employee in selected resort in Batangas, Province. The subject of the study was the employee of the resort and some of their customers.
It specifically determined the profile of the personnel of the resorts, the respondents assessment to the services offered along with the five dimension of service quality of the resort, the significant difference between the assessments of the two groups of respondents in the different services offered by the selected resorts and the course of action that may propose to improve the performance of the personnel of selected resorts.
The study used a descriptive type of method to acquire the general objectives. A patterned questionnaire was used to gather necessary data. The respondents were the employees of the resorts and some of their customers.
The results from the questionnaires were tallied, tabulated and analyzed. T-test was utilized in the study to determine the significant difference of the assessment of the two groups of respondents on service offered by the resorts.
The study was guided by a null hypothesis that there is no significant difference between

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