Personal Narrative: My Career As A Cemetery Director

Throughout my career as a Cemetery Director, I have prided myself on building effective teams at each facility where I have worked. As the Director of LINC I needed to determine a method of getting Funeral Directors to come at their assigned times for services. Conflicts in scheduling at the Cemetery and conflicts with Funeral Directors schedule of caused serious issues with timing for services. Funeral Directors called the scheduling center to arrange times for Committal Services. When they do not get the times, they wish; they show up when they want causing conflict with previously scheduled services. These conflicts in timing created an inability to provide a standard of service commensurate with our customer service commitment. I