Personality and Communication Styles in the Workplace
Personality and Communication Styles in the Workplace
Chanda Holley
Industrial/Organizational Psychology PSY302
Martin Cain
July 28, 2010
Personality and Communication Styles in the Workplace As a consult it is my job to improve the working relationships within the workplace. In this report I have Juanita Smith, a 33 year old female; Joe Whitman a 26 year old male; Jack Ackman, a 30 year old male; and Justice Dale 48 year old male. Each of these individuals has entirely different personality types and communication styles. The purpose of this report is to provide suggestions on how to improve the relationships between these individuals, and a more productive workplace environment. I will also provide suggestions on conflict resolution techniques with other personalities. Juanita Smith is a 33 year old female who has a strong need for attention (DuBrin, A. 2004). This means that she seeks attention but not in a negative way. Juanita is the type of person who likes to stand out in a crowd and goes above and beyond her job to be seen beyond her colleagues. Juanita believes that in order to succeed in the world she must be the best and in order to be the best she must be seen. Juanita also believes that in order to be seen she must get attention so she does what she must to get attention from those who can promote her. Juanita wants to work her way up the corporate ladder as quickly as possible and being seen is the only way she thinks that will happen. Joe Whitman, a 26 year old male who works closely with Juanita. Joe is described as uncivil because he is insensitive to the point of rudeness (DuBrin, A. 2004). Joe also violates the workplace norms and mutual respect for cooperation. Joe uses foul language and shows very little respect for his fellow co-workers. Joe has on many occasions talked loudly outside of Juanita’s office while she is working. Jack Ackman, a 30 year old male and works in the same department as Juanita. Jack is a chronic
Chanda Holley
Industrial/Organizational Psychology PSY302
Martin Cain
July 28, 2010
Personality and Communication Styles in the Workplace As a consult it is my job to improve the working relationships within the workplace. In this report I have Juanita Smith, a 33 year old female; Joe Whitman a 26 year old male; Jack Ackman, a 30 year old male; and Justice Dale 48 year old male. Each of these individuals has entirely different personality types and communication styles. The purpose of this report is to provide suggestions on how to improve the relationships between these individuals, and a more productive workplace environment. I will also provide suggestions on conflict resolution techniques with other personalities. Juanita Smith is a 33 year old female who has a strong need for attention (DuBrin, A. 2004). This means that she seeks attention but not in a negative way. Juanita is the type of person who likes to stand out in a crowd and goes above and beyond her job to be seen beyond her colleagues. Juanita believes that in order to succeed in the world she must be the best and in order to be the best she must be seen. Juanita also believes that in order to be seen she must get attention so she does what she must to get attention from those who can promote her. Juanita wants to work her way up the corporate ladder as quickly as possible and being seen is the only way she thinks that will happen. Joe Whitman, a 26 year old male who works closely with Juanita. Joe is described as uncivil because he is insensitive to the point of rudeness (DuBrin, A. 2004). Joe also violates the workplace norms and mutual respect for cooperation. Joe uses foul language and shows very little respect for his fellow co-workers. Joe has on many occasions talked loudly outside of Juanita’s office while she is working. Jack Ackman, a 30 year old male and works in the same department as Juanita. Jack is a chronic
References: Zupek, R. (2007, July 25). Dealing with the Difficult Co-Worker. Retrieved July 27, 2010, from CNN.com/living: http://www.cnn.com/2007/LIVING/worklife/07/25/cb.coworkers/index.html DuBrin, A. (2004). Applying psychology: Individual and organizational effectiveness (6th Ed.). Upper Saddle River: Pearson / Prentice Hall. Conflict Resolution. (1995-2010). Retrieved July 27, 2010, from Mind Tools: http://www.mindtools.com/pages/article/newLDR_81.htm