Pest Analysis on Cocacola
Commercial-In-Confidence EOI – MUltiMedia Contact Centre System with Voice Logger 7/10/2008
KENYA COMMERCIAL BANK LIMITED
EXPRESSION OF INTEREST (EOI) FOR THE
SUPPLY, IMPLEMENTATION AND
MAINTENANCE OF A MULTIMEDIA
CONTACT CENTRE SYSTEM WITH VOICE
LOGGER
Release Date: 11th July 2008
Last date for receipt of responses: 8th August 2008,
15:00 hours (3pm) East African Time (in Nairobi)
Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 2 of 18 7/10/2008
Expression of Interest for the supply, implementation and maintenance of a
Multimedia Contact Centre system with a Voice Logger
ISSUE OF THE EXPRESSION OF INTEREST DOCUMENT to prospective respondents
This form is to be completed by persons collecting the tender document from Kenya
Commercial Bank Ltd premises. For those downloading the document from the
Bank’s corporate website, this page is to be completed and faxed immediately to fax number +254 20 240977 or a scanned copy e-mailed to procurement@kcb.co.ke
. Firms that do not register their interest in this manner may not be sent the EOI addenda should any arise.
Name of Person: ______________________________________
Organization Name :__________________________________
Address :_____________________________________________
Tel No: _______________________________________
Fax No:_______________________________________
Email Address:_______________________________________
Signature:___________________________________________
Date:_______________________________________________
Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 3 of 18 7/10/2008
TABLE OF CONTENTS
EXPRESSION OF INTEREST (EOI) FOR THE SUPPLY, IMPLEMENTATION AND
MAINTENANCE OF A MULTIMEDIA CONTACT CENTRE SYSTEM WITH VOICE
LOGGER .......................................................................................................................... 1
1 GENERAL INFORMATION
KENYA COMMERCIAL BANK LIMITED
EXPRESSION OF INTEREST (EOI) FOR THE
SUPPLY, IMPLEMENTATION AND
MAINTENANCE OF A MULTIMEDIA
CONTACT CENTRE SYSTEM WITH VOICE
LOGGER
Release Date: 11th July 2008
Last date for receipt of responses: 8th August 2008,
15:00 hours (3pm) East African Time (in Nairobi)
Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 2 of 18 7/10/2008
Expression of Interest for the supply, implementation and maintenance of a
Multimedia Contact Centre system with a Voice Logger
ISSUE OF THE EXPRESSION OF INTEREST DOCUMENT to prospective respondents
This form is to be completed by persons collecting the tender document from Kenya
Commercial Bank Ltd premises. For those downloading the document from the
Bank’s corporate website, this page is to be completed and faxed immediately to fax number +254 20 240977 or a scanned copy e-mailed to procurement@kcb.co.ke
. Firms that do not register their interest in this manner may not be sent the EOI addenda should any arise.
Name of Person: ______________________________________
Organization Name :__________________________________
Address :_____________________________________________
Tel No: _______________________________________
Fax No:_______________________________________
Email Address:_______________________________________
Signature:___________________________________________
Date:_______________________________________________
Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 3 of 18 7/10/2008
TABLE OF CONTENTS
EXPRESSION OF INTEREST (EOI) FOR THE SUPPLY, IMPLEMENTATION AND
MAINTENANCE OF A MULTIMEDIA CONTACT CENTRE SYSTEM WITH VOICE
LOGGER .......................................................................................................................... 1
1 GENERAL INFORMATION