How does strategy affect the information systems a company develops and uses? The strategy affects the information system since the information services are utilized to the strategic business opportunity whereas the computer system could have an impact on the businesses products and its operations. What do you think Jim’s next step would be? Why? I think Jim should organize, create an information team and assign responsibilities to each member. He should also have the team brainstorm the “No Customer Escape” project. Jim should also compare with standard measurements, or similar measurements of its peers by benchmarking so that the team can view the characteristics of their competitors, this would allow Jim to create a new information system, which would draw new costumers to their product.
Reference: Joseph Valacich Joey George Jeff A. Hoffer. Essentials of Systems Analysis and Design, VitalSource eBook for DeVry University. Pearson Learning Solutions, 2012. VitalBook file.Bookshelf.