Petsmart's Business Policy Summary

“PetSmart Inc. is an American retail chain operating in the United States, Canada, and Puerto Rico engaged in the sale of specialty pet supplies and services such as grooming and dog training, cat and dog boarding facilities, and daycare. PetSmart also offers a varied selection of animals for sale and adoption such as birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters, and mice.” (PetSmart., 2017) PetSmart operates under the strategic policy called DOG, which stands for Delight the Customer, Operate with Excellence, and Grow Pet Services. (PetSmart Employee Handbook, 2010) There are programs in place for employees who excel at PetSmart, such as tuition assistance and talent management.
Upon reviewing the PetSmart Employee Handbook, the key policies on workplace behaviour are outlined sufficiently and can be summarized into several
The handbook also discloses disciplinary actions pertaining to each of the aforementioned policies, for example, requiring employees who are suspected to be under the influence of a prohibited to undergo a drug or alcohol test. Although prescription medication is permitted if it does not affect the employee’s ability to perform their job adequately, all other forms of drugs are strictly banned. Alcohol is not allowed on premises, unless at a pre-approved company event. Employees of legal age must only drink in moderation and may not consume enough alcohol that would make them appear visibly intoxicated. Violations of these terms may result in termination of employment or legal action if required. The employee handbook is an essential tool for new and established employees, as it establishes guidelines for expectations and expectations in the