Pmp Issue Log Sample
Issue Log
# |Issue Title |Type |P'ty |Receipt Date |Orig'tor's Name |Asgn'd To |Resp. Date |Status |Resolution |Close Date | |12 |Help Desk has not been trained as expected, but is willing to process trouble calls effective 4/5/96. | | |4/3/96 |Diane McGee
George Angel |D. Larsen |4/15/96 |Open |A/O 4/4, users voice mailed message to exercise understanding during first “start-up” week and call D. Larsen with concerns. Also, 4/11 mtg scheduled between McGee, Angel, Lewis, and Larsen | | |13 |SE software problems associated with having more than 16 repositories | |High |3/28/96 |N. Cheema |LBMS, Joseph James |4/4/96 |Closed |A/O 4/4, Navjot has tried/applied several LBMS solutions, but no final fix is in sight. Conference call with London developer was not held as expected by LSI.
Escalated to Local LBMS Marketing, Frank Sanzari, and Support, Bern King. Bern promised followup within a day.
A/O 4/10, we resolved that SE is issuing a false warning message that there are too many databases in server path. There is no functional limit to the number of databases. An LBMS-recommended fix needs to be installed in each workstation抯 sql.ini file. LBMS has opened an SCR with the developer to correct misleading messages. |4/10/96 | |1 |NSI Knowledge Transfer Project wants SE CASE tool ASAP | | |5/24/95 |Goll |D. Larsen |6/1/95 |Closed |Will support workstation license purchase for Japan/NSI team usage by 6/15. As of 6/21, waiting on NSI Knowledge transfer project to make decisions. A/O 8/2, local team, headed by Tina Okawa has been trained to document FABCON. Japan implementation of SE has been proposed to R. Smith. A/O 8/16, this issue is closed through the acceptance of plan for NSI support and completion of trial for Reverser. |8/17 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
# |Issue Title |Type |P'ty |Receipt Date |Orig'tor's Name |Asgn'd To |Resp. Date |Status |Resolution |Close Date | |12 |Help Desk has not been trained as expected, but is willing to process trouble calls effective 4/5/96. | | |4/3/96 |Diane McGee
George Angel |D. Larsen |4/15/96 |Open |A/O 4/4, users voice mailed message to exercise understanding during first “start-up” week and call D. Larsen with concerns. Also, 4/11 mtg scheduled between McGee, Angel, Lewis, and Larsen | | |13 |SE software problems associated with having more than 16 repositories | |High |3/28/96 |N. Cheema |LBMS, Joseph James |4/4/96 |Closed |A/O 4/4, Navjot has tried/applied several LBMS solutions, but no final fix is in sight. Conference call with London developer was not held as expected by LSI.
Escalated to Local LBMS Marketing, Frank Sanzari, and Support, Bern King. Bern promised followup within a day.
A/O 4/10, we resolved that SE is issuing a false warning message that there are too many databases in server path. There is no functional limit to the number of databases. An LBMS-recommended fix needs to be installed in each workstation抯 sql.ini file. LBMS has opened an SCR with the developer to correct misleading messages. |4/10/96 | |1 |NSI Knowledge Transfer Project wants SE CASE tool ASAP | | |5/24/95 |Goll |D. Larsen |6/1/95 |Closed |Will support workstation license purchase for Japan/NSI team usage by 6/15. As of 6/21, waiting on NSI Knowledge transfer project to make decisions. A/O 8/2, local team, headed by Tina Okawa has been trained to document FABCON. Japan implementation of SE has been proposed to R. Smith. A/O 8/16, this issue is closed through the acceptance of plan for NSI support and completion of trial for Reverser. |8/17 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |