Principles of communication in adult social care settings
Principles of communication in adult care settings
Understand why communication is important in adult social care settings
1.1 Different reasons people communicate
Express emotions
Exchange information
Express views
Share experiences
Socialise
Establish relationships
1.2
Effective communication between customers and careers means the customer gets the care they require and helps make the carer aware of any problems the customer may have. Careers need to be able to let other careers, supervisors or management know if there's any concerns about a customer. Good communication helps to build trust between carers and customers. Effective communication helps to prevent misunderstandings between careers and customers.
1.3
By observing a persons reaction you can tell if they have understood and agree with what they are being told. Their reaction may show that a different type of communication may be more effective or they may need more information.
Understand how to meet the communication and language needs, wishes and preferences.
2.1 It is important to understand an individuals communication and language needs, wishes and preferences because it will lead to the person understanding what they are being told, asked about or shown.
2.2 Types of communication
Verbal
Includes things like having a conversation with someone or someone talking to a group of people to get a message across. It also includes written communication like letters, written instructions or emails.
Nonverbal Includes a persons body language, gestures, actions and facial expressions. It also includes things like sign language. For example if a customer cannot communicate verbally they may be able to answer simple questions using gestures or facial expressions.
Understand how to reduce barriers to communication
3.1
Barriers to communication could be
Hearing loss
Learning difficulties
Physical disability
Visual impairment
Dementia/confusion
Understand why communication is important in adult social care settings
1.1 Different reasons people communicate
Express emotions
Exchange information
Express views
Share experiences
Socialise
Establish relationships
1.2
Effective communication between customers and careers means the customer gets the care they require and helps make the carer aware of any problems the customer may have. Careers need to be able to let other careers, supervisors or management know if there's any concerns about a customer. Good communication helps to build trust between carers and customers. Effective communication helps to prevent misunderstandings between careers and customers.
1.3
By observing a persons reaction you can tell if they have understood and agree with what they are being told. Their reaction may show that a different type of communication may be more effective or they may need more information.
Understand how to meet the communication and language needs, wishes and preferences.
2.1 It is important to understand an individuals communication and language needs, wishes and preferences because it will lead to the person understanding what they are being told, asked about or shown.
2.2 Types of communication
Verbal
Includes things like having a conversation with someone or someone talking to a group of people to get a message across. It also includes written communication like letters, written instructions or emails.
Nonverbal Includes a persons body language, gestures, actions and facial expressions. It also includes things like sign language. For example if a customer cannot communicate verbally they may be able to answer simple questions using gestures or facial expressions.
Understand how to reduce barriers to communication
3.1
Barriers to communication could be
Hearing loss
Learning difficulties
Physical disability
Visual impairment
Dementia/confusion