Assessment
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Please note that this Assessment document has 9 pages and is made up of 9 Sections.
Name: Amy Waite
Section 1 – Understand how to make and receive telephone calls
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.
|Feature |How / when used |
|1. |This is used by generally pressing the number 1. This enables staff |
|Answer phone |to listen to messages that have been left by others. An alert is |
| |generally placed on the phone so staff know that messages have been |
| |unanswered. |
|2. |This is used when you cannot reach the person you are wishing to |
|Voicemail |contact. A personal message can be sent and finished by pressing the|
| |#key or hanging up.