Procedures of Check-in in the Hotel

PROCEDURES OF CHECK-IN IN A HOTEL ( have a reservation)

1. Good morning, welcome to our hotel, How may I help you?
2. May I have your last name, please?

3. May I have your passport and your business card to update your profile, please?
4. Thank you, Please wait a moment.
5. Here’s your reg-card. This’s your room number, your room type’s …, room rate, You’ll will stay with us … nights. And Your departure day’s…..
 Your room rate included breakfast everyday. Our breakfast will be served in Las Barriess on ….floor from 6 to 10 pm.
 Your room rate’s not included breakfast. However you can enjoy breakfast in Las Barriess on… floor form 6 to 10 pm around with 10 dollars. please comfirm this and give us your signature here, thank you.
6. Mr/Ms… How would you like to settle the bill by credit card or in cash?
 Credit card
May I have your credit card, please? Thank you.
 Cash _The room rate is ….per night. Every day we will take half the room rate for insidensial charge….So, The total money you deposit us is …… _ Here’s your booklet, please keep it until you check out, , we will pay your deposit back, thank you.
7. May I know your check out time, please?  Đúng giờ:
Perfect..

 Trế giờ:

The check out time in our hotel’s only 12. If you check out before 4 pm, you will pay half day, after 4 pm full day.please, wait a moment. To let me check the avaiblile room.

 K có khách đặt

This time you can stay with us until…

 Có khách

We’re so sorry. You can’t stay with us until…because the avaible room’s full. However, we will help you to store your luggage. You can enjoy your time in our oulets.such as spa, restaurant, swimming pool or maybe you can spend your time in lobby louge.

8. Anything else can I do for you?
9. May I escort you to the elevator?
10. Wait a moment, please follow me, this way.
11. Becareful, pleasem, because somebody will be out.
12. May I have your key, please?
13.