Process Analysis and Improvement
Process Analysis and Improvement
Ronald E. Silvera
OPS/571
March 11, 2013
Dr. Gary Harris Process Analysis and Improvement Examination of the documentation of the process of co-mediation at the Fifth Sessions Court along with further analysis of additional data, the functioning of the established process divulged areas that could attain through modification improvements using the problem-solving approach of the “Theory of Constraints”. Dr. Ted Hutchin expounds on the five focusing steps put forth by Dr. Eli Goldratt in Dr. Goldratt’s book “The Goal” when he explains the concept of CPI or the “Continuous Process Improvement” method for practical improvement of a process using the “CPI Learning Engine”. He explains the method as “It drives the improvement process from beginning to end and includes not just the core of TOC (Theory of Constraints”) tools and techniques but those of Lean (Nothing produced until needed) and DMAIC (Define, Measure, Analyze, Improve, and Control) as well, a true fusion of these powerful methodologies.” (Hutchin, 2009,)
The Five Focusing Steps of TOC The five steps as put forth by Dr. Goldratt and expounded on by Dr. Hutchin lay out a roadmap to view a process in the environment of manufacturing. They can, however; apply to any process and do well for the mediation process. The five steps include the first of looking at the process and identify points of constraint. Then followed with exploit the constraint, subordinate to the constraint, elevate the process constraint, and finish with prevent inertia. Then go back and go through the cycle again because new constraints can evolve, and the process should remain one of continuous improvement (Chase, Jacobs & Aquilano, 2006).
Mediation Points of Constraint The process of Co-Mediation as developed and set forth through guidelines by the Community Mediation Center creates points of constraints at numerous steps in the process. Analysis of the initial point of
Ronald E. Silvera
OPS/571
March 11, 2013
Dr. Gary Harris Process Analysis and Improvement Examination of the documentation of the process of co-mediation at the Fifth Sessions Court along with further analysis of additional data, the functioning of the established process divulged areas that could attain through modification improvements using the problem-solving approach of the “Theory of Constraints”. Dr. Ted Hutchin expounds on the five focusing steps put forth by Dr. Eli Goldratt in Dr. Goldratt’s book “The Goal” when he explains the concept of CPI or the “Continuous Process Improvement” method for practical improvement of a process using the “CPI Learning Engine”. He explains the method as “It drives the improvement process from beginning to end and includes not just the core of TOC (Theory of Constraints”) tools and techniques but those of Lean (Nothing produced until needed) and DMAIC (Define, Measure, Analyze, Improve, and Control) as well, a true fusion of these powerful methodologies.” (Hutchin, 2009,)
The Five Focusing Steps of TOC The five steps as put forth by Dr. Goldratt and expounded on by Dr. Hutchin lay out a roadmap to view a process in the environment of manufacturing. They can, however; apply to any process and do well for the mediation process. The five steps include the first of looking at the process and identify points of constraint. Then followed with exploit the constraint, subordinate to the constraint, elevate the process constraint, and finish with prevent inertia. Then go back and go through the cycle again because new constraints can evolve, and the process should remain one of continuous improvement (Chase, Jacobs & Aquilano, 2006).
Mediation Points of Constraint The process of Co-Mediation as developed and set forth through guidelines by the Community Mediation Center creates points of constraints at numerous steps in the process. Analysis of the initial point of
References: Chase, R. B., Jacobs, F. R., & Aquilano, M. J. (2006). Operations management for competitive advantage. (11 ed., p. 721). New York, NY: McGraw-Hill Irwin. Hutchin, T. (2009). Continuous process improvement using toc: The cpi learning engine. Leicestershire, England: TOC-Lean Institute. Retrieved from http://www.toc-lean.com/CPI_using_TOC.htm