Process Design
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Lesson Two
DESIGN
Process design
Process design
Supply network design Layout and flow Process technology Job design Operations strategy Operations management
Design
Improvement
Product/service design
Planning and control
Nature and purpose of the design activity
Products, services and the processes which produce them all have to be designed Decisions taken during the design of a product or service will have an impact on the decisions taken during the design of the process which produces those products or services, and vice versa
Design of products / services and design of processes are interrelated and should be treated together
Designing the product or service Designing the process
Products and services should be designed in such a way that they can be created effectively
Product / service design has an impact on the process design and vice versa
Processes should be designed so they can create all products and services which the operation is likely to introduce
Design of the Product
Design of the Process
Design of the Service
Design of the Process
In manufacturing operations overlapping the activities of product and process design is beneficial
In most service operations the overlap between service and process design is implicit in the nature of service
Process mapping symbols derived from ‘Scientific Management’
Operation (an activity that directly adds value) Inspection (a check of some sort) Transport (a movement of something) Delay (a wait, e.g. for materials)
Process mapping symbols derived from Systems Analysis
Beginning or end of the process Activity
Input or output from the process
Direction of flow
Storage (deliberate storage, as opposed to a delay)
Decision (exercising discretion)
Manufacturing process types
Process tasks
Diverse/ complex
Process flow High
Intermittent
Project Jobbing
Variety
Batch
Mass
Lesson Two
DESIGN
Process design
Process design
Supply network design Layout and flow Process technology Job design Operations strategy Operations management
Design
Improvement
Product/service design
Planning and control
Nature and purpose of the design activity
Products, services and the processes which produce them all have to be designed Decisions taken during the design of a product or service will have an impact on the decisions taken during the design of the process which produces those products or services, and vice versa
Design of products / services and design of processes are interrelated and should be treated together
Designing the product or service Designing the process
Products and services should be designed in such a way that they can be created effectively
Product / service design has an impact on the process design and vice versa
Processes should be designed so they can create all products and services which the operation is likely to introduce
Design of the Product
Design of the Process
Design of the Service
Design of the Process
In manufacturing operations overlapping the activities of product and process design is beneficial
In most service operations the overlap between service and process design is implicit in the nature of service
Process mapping symbols derived from ‘Scientific Management’
Operation (an activity that directly adds value) Inspection (a check of some sort) Transport (a movement of something) Delay (a wait, e.g. for materials)
Process mapping symbols derived from Systems Analysis
Beginning or end of the process Activity
Input or output from the process
Direction of flow
Storage (deliberate storage, as opposed to a delay)
Decision (exercising discretion)
Manufacturing process types
Process tasks
Diverse/ complex
Process flow High
Intermittent
Project Jobbing
Variety
Batch
Mass