Process Design in Operations Management
1.Introduction
1.1 Blantyre Adventist Hospital
Blantyre Adventist Hospital (BAH) is a 35-bed hospital with outpatient clinics and two operating theaters located in Blantyre which is one of Malawi’s commercial cities. It is a private hospital which is run by the Seventh Day Adventist Church in Malawi. The hospital employees more than six hundred people including doctors and nurses. 1.2 Bakers Pride Limited
Bakers Pride Limited is a confectionery company baking bread, rolls, cakes, pies and pastries. Bread is the company’s main product and is sold to a cross section of customers who take it along with tea for their breakfast.
The company’s products are sold through supermarkets, food shops, grocery stores and the company’s own shops which sell bread sandwiches, snacks for take-out or on-premise consumption with tea or soft drinks. 1. Differences between Blantyre Adventist Hospital and Bakers Pride Limited
The following presentation compares and contrasts Blantyre Adventist Hospital which is basically a services output organisation and Bakers Pride Limited which is a product output organisation in the following areas: 1. The process of transformation of inputs to outputs 2. Process and capacity design. 3. Supply chain management. 4. Scheduling.
2.1. The process of transformation of inputs to outputs
The creation of goods or services involves transforming or converting inputs into outputs. (William J. Stevenson 8th Ed.: 4).
2.1.1 Inputs
The inputs for the two organizations include employees, facilities, buildings, equipment, laboratories, capital, energy, information and managerial. Some of these inputs are standardized for a particular organization while others are common in both organizations. For example, Bakers Pride has High-speed machinery which can accomplish the kneading and ripening processes in a matter of seconds while as Blantyre Adventist Hospital has equipments like anaesthesia machines, vital signs monitor
1.1 Blantyre Adventist Hospital
Blantyre Adventist Hospital (BAH) is a 35-bed hospital with outpatient clinics and two operating theaters located in Blantyre which is one of Malawi’s commercial cities. It is a private hospital which is run by the Seventh Day Adventist Church in Malawi. The hospital employees more than six hundred people including doctors and nurses. 1.2 Bakers Pride Limited
Bakers Pride Limited is a confectionery company baking bread, rolls, cakes, pies and pastries. Bread is the company’s main product and is sold to a cross section of customers who take it along with tea for their breakfast.
The company’s products are sold through supermarkets, food shops, grocery stores and the company’s own shops which sell bread sandwiches, snacks for take-out or on-premise consumption with tea or soft drinks. 1. Differences between Blantyre Adventist Hospital and Bakers Pride Limited
The following presentation compares and contrasts Blantyre Adventist Hospital which is basically a services output organisation and Bakers Pride Limited which is a product output organisation in the following areas: 1. The process of transformation of inputs to outputs 2. Process and capacity design. 3. Supply chain management. 4. Scheduling.
2.1. The process of transformation of inputs to outputs
The creation of goods or services involves transforming or converting inputs into outputs. (William J. Stevenson 8th Ed.: 4).
2.1.1 Inputs
The inputs for the two organizations include employees, facilities, buildings, equipment, laboratories, capital, energy, information and managerial. Some of these inputs are standardized for a particular organization while others are common in both organizations. For example, Bakers Pride has High-speed machinery which can accomplish the kneading and ripening processes in a matter of seconds while as Blantyre Adventist Hospital has equipments like anaesthesia machines, vital signs monitor