Juanita Askew
OPS/571
April 13, 2015
Malcolm Shannon
1
Introduction
Apple Inc., will evaluate their Internal process from their previous week.
This would be beneficial to the organization because they will get the opportunity to improve in areas that they are lacking in. Therefore,
Apple will provide the following:
Effective & efficient data
What was done to improve their processing method; (VCA process)
Apple will present a flow chart with their improvements
The company will also recognize two Internal process related to the
(VCA process) for improvements
2
Efficiency & Effectiveness Evaluation...and Areas For Improvement
VCA Improvements
-Change within retail stores and management
-Data system used to retrieve costs of product and services
-Analyze how the employees are progressing through the next compliance’s, which the company has set
3
Apple 's Flow Chart
CEO
Analyzing and performance methods
Help reach more potential customers
Support better relationships with key partners
By following the new
Processing Method,
Apple will be able to keep track of all data inputs and output
Human Resources
Hiring & firing
Recruiting
Training
Payroll
Technology
Update computers & information systems
Help provide better services to customers Employees
Help improve the customer service unit
Help improve customer satisfaction
Carry out the company 's goal & mission
Implement change
Increase profits and revenue
4
Summarize Two Items For Improvement
Human Resources
Technology
5
Conclusion
Recap of Apple 's Improvements
-Improve their Internal (VCA Process) by evaluating and managing their current strategies in Human Resources and upgrading their technology (which would help the company become more effective and efficient for the long-haul)
-Apple has established a flow chart to describe who is responsible for what (which will give the company 's overall success
References: Apple Inc. Jobs at Apple. https://www.apple.com/jobs/us/corporate.html 7