Process Flow Diagrams
PRACTICE PROBLEM SET B
Process Flow Diagrams
1. Consider the Custom Molds, Inc. case on pages 125-127 of the text. Prepare a process flow diagram of the Mold Fabrication process and the Parts Manufacturing process, showing how they are linked. We will discuss this flowchart in class on March 29.
2. Founded in 1966, DAV is one of the world’s largest insurance companies with locations in 32 countries. Given the description below, flowchart the New Policy Set-up process as it existed in 1996.
Individual customers who wanted to set-up a new policy would visit one of DAV’s eighty branch offices or make contact with an agent. They would then fill out an application and sometimes attach a check. The branch office then sent the application package through company mail to the VEG division in Hamburg. In addition, a customer might also fill out the application at home and send it directly to a number of DAV locations, which would then transfer it to the Hamburg operation.
Once received, VEG separated the various parts of the application, then scanned it and digitized it. The electronic image was then retrieved from a server and delivered to an associate’s desktop client computer. The associate was responsible for entering the information on the form into the appropriate database. If the information supplied on the application was complete, a confirmation notice was automatically printed and sent to the customer. If the information was incomplete, then another associate, trained to deal with customers on the phone, would call the customer to obtain the additional information.
If the customer noticed something wrong on the confirmation notice she received, she would either call a toll-free number or send in a letter describing the problem. The Customer Problem Resolution division dealt with problems arising at this point. An updated confirmation notice was sent to the customer. If the information was
Process Flow Diagrams
1. Consider the Custom Molds, Inc. case on pages 125-127 of the text. Prepare a process flow diagram of the Mold Fabrication process and the Parts Manufacturing process, showing how they are linked. We will discuss this flowchart in class on March 29.
2. Founded in 1966, DAV is one of the world’s largest insurance companies with locations in 32 countries. Given the description below, flowchart the New Policy Set-up process as it existed in 1996.
Individual customers who wanted to set-up a new policy would visit one of DAV’s eighty branch offices or make contact with an agent. They would then fill out an application and sometimes attach a check. The branch office then sent the application package through company mail to the VEG division in Hamburg. In addition, a customer might also fill out the application at home and send it directly to a number of DAV locations, which would then transfer it to the Hamburg operation.
Once received, VEG separated the various parts of the application, then scanned it and digitized it. The electronic image was then retrieved from a server and delivered to an associate’s desktop client computer. The associate was responsible for entering the information on the form into the appropriate database. If the information supplied on the application was complete, a confirmation notice was automatically printed and sent to the customer. If the information was incomplete, then another associate, trained to deal with customers on the phone, would call the customer to obtain the additional information.
If the customer noticed something wrong on the confirmation notice she received, she would either call a toll-free number or send in a letter describing the problem. The Customer Problem Resolution division dealt with problems arising at this point. An updated confirmation notice was sent to the customer. If the information was