Preview

Project Report on Hero Honda

Powerful Essays
Open Document
Open Document
5346 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Project Report on Hero Honda
A

PROJECT REPORT

ON

SUBMITTED IN THE PARTIAL FULFILLMENT FOR THE AWARD OF THE DEGREE OF MASTER IN BUSINESS ADMINISTRATION

AT

CUSTOMER SATISFICATION

[pic]

HONDA ACTIVA

SUBMITTED TO:- Prof. Rajesh Mehrotra (Director)
School of Business and Management SUBMITTED BY:-

ADITI GOYAL M.B.A. IV.B

PREFACE

I have to undergo analysis project for a particular organization in marketing research project as on subject. After doing a lot of brainstorming we chose Honda as our organization and studied it under the title of “Customer Satisfaction” of Honda. I have taking theoretical knowledge from the business school but I also required practical knowledge for getting good job opportunities or successful entrepreneur. So for that purpose I got knowledge and skill by these types of marketing research report. My finding for the report is that the customers of Hi-tech Honda are highly satisfied with its product.

In our project we study satisfaction of the customer of Honda in few cities. For this purpose I have prepared a questionnaire and collected the information using it. I have analyzed the collected information and made the findings.

ACKNOWLEDGEMENT

I was really difficult for me to complete the marketing research project without getting co-operation of certain people. In other words there are so many external people who directly or indirectly help me in my marketing research project.

My first and foremost note of thanks is due to the Director Prof. Rajesh Mehrotra for creating such a congenial environment to perform the project territories effectively.

I pay my heartfelt gratitude to my company guide to Mr.Baldev Patel (Deputy Manager) Hero Honda who has indebted me with his enormous help and suggestions. Her altruistic guidance and support has led me through the successful completion of the project. Her encouragement and cooperation has made my work worthwhile.
I



Bibliography: |• Official Name |Honda Motorcycle & Scooter India Pvt. Ltd. | |• Established |20th Aug, 1999 |

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Based on your selected scenario, identify the detailed areas in which market research is needed (e.g., population, target market, per capita) and describe their importance to the organization in the selected scenario.…

    • 246 Words
    • 1 Page
    Satisfactory Essays
  • Good Essays

    qnt 561 week 3 dq

    • 717 Words
    • 3 Pages

    You have received a business research study done by a consultant for a life insurance company. The study is a survey of customer satisfaction based on a sample of 600. You are asked to comment on its quality. What do you look for?…

    • 717 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    From the scenario, propose two (2) methods that Golds Reling, Inc. could use in order to effectively measure customer satisfaction for the new product launch. Choose the most effective method, and suggest one (1) process that the organization could follow in order to implement your chosen method. Justify your response. Upload a short (one to two [1-2] minute) video using Kaltura to share your ideas. You may use an iPad, cellphone, laptop, desktop, or traditional video recorder to record your discussion response. You may embed your video or include the link in the discussion board. Note: Your video must be professional and of academic quality.…

    • 433 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Team C’s Business Research Methods Part I analysis determined a problem within Toyota Motor Corporation’s recent recalls that posed a potential for decreased customer satisfaction, which has the additional potential for impacting sales. Part II proposed a sample design and appropriate collection methods, a sample survey, a presentation, and classification of findings. In Part III, the final piece of this essay, the statistical analysis from Part II will be discussed as well as the potential challenges and validity of the original research question and the data analysis that followed. Finally, the findings are presented in the proper response type, and classified in order of power in appendix A. The research question Team C proposed is “Is there a statistically significant relationship between customer satisfaction and Toyota sales in the U.S.?”…

    • 1270 Words
    • 5 Pages
    Powerful Essays
  • Powerful Essays

    Mc Donal

    • 1086 Words
    • 5 Pages

    Marketing research is to help the company to analyze detailed information about their customers in order to know their market need, size and competition. Through marketing research, companies can analyze the change in the market, customer behavior, buying pattern, the company’s preference, customer satisfaction, and sales trend. The reasons that a company needs to do a marketing research are to develop a new product or to improve the produce. As we as this, companies can use it design their new advertising and promotion. Accurate research is essential in creating the right marketing mix to win customer loyalty.…

    • 1086 Words
    • 5 Pages
    Powerful Essays
  • Good Essays

    For a successful firm, having a good research to realize the customers need is very important. Qualitative research and quantitative research are the main method to collect information and data from customers for making firm’s decision. However, there is a different between qualitative and quantitative which used in different part of projects. And they both have advantages and disadvantages in the process and the conclusion which may lead to incorrect decisions.…

    • 1557 Words
    • 7 Pages
    Good Essays
  • Better Essays

    Infiniti car

    • 1590 Words
    • 7 Pages

    The concept of the marketing research is related with the whole of the organisation should be driven by a constant concern for its customer to search the potential customer and related it with our organisation, particular needs of…

    • 1590 Words
    • 7 Pages
    Better Essays
  • Powerful Essays

    In any organization, Research is essential in collecting facts and statistics about a company 's customers, employees and competitors. On the basis of these numbers, companies are able to make better managerial decisions and knowledgeable decisions. The collected statistics are organized into reports and the management team uses them to take action. A good research mechanism is essential, irrespective of the size of the company and its client base and it is also imperative for staying competitive in the market…

    • 1643 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    Marketing of Aquafina

    • 6262 Words
    • 26 Pages

    I make questionnaire 0f 15 question which filled up by different 100 customer. I took help of graphical presentation to present these facts into my report. According to findings I know about the awareness level of customer of different PepsiCo brands. So according to the result People are well aware about those brand which are promote heavily by PepsiCo.…

    • 6262 Words
    • 26 Pages
    Powerful Essays
  • Powerful Essays

    The project aims at understanding the Marketing strategies at Airtel and its impact on the perception of Airtel Cellular Services. Research has demonstrated conclusively that it is far more costly to win a new customer than it is to maintain an existing one. And there is no better way to retain a customer than to exceed his expectations. For this purpose it is essential to know the level of customer satisfaction. The focus of my research was the measurement of customer satisfaction level for the services provided by Bharti Airtel. The research was done for the corporate clients of Bharti Airtel. My job was not only to represent the Corporate Sales Dept. and collect the feedback from the clients but also to get the major complaints resolved through internal counselling. There can be no better opportunity to interact with the external as well as the internal customers of an organization. Finally the results of the research verify the fact that keeping the customer satisfied is the best strategy to not only retain…

    • 12266 Words
    • 50 Pages
    Powerful Essays
  • Powerful Essays

    Thus, business is often dynamic, challenging and rewarding. It can also be frustrating and even disappointing but never dull. The topic “Customer satisfaction after Sales and Service” is chosen to study the service provided by R K Bajaj who are the dealers of Bajaj Motors in the Madurai and Virdhu nagar districts. This project deals with how R K Bajaj defines its consumer and uses its resources in the best way to attract and satisfy their needs and wants competitively and profitably. Here satisfying customers limited only till the service is provided after the sales, but they include all functions necessary to satisfy the customer such as financing, after sales services, etc.…

    • 9172 Words
    • 37 Pages
    Powerful Essays
  • Good Essays

    gintama

    • 517 Words
    • 2 Pages

    The researchers will use the descriptive method of research in gathering information. This involved the data collection from the respondents to state their opinion about customer satisfaction. Descriptive method of research attempts to document or describe opinions to yield description but not necessarily causal explanations. According to Gay (1992), “Descriptive research involves collecting data in order to test hypotheses or to answer questions concerning the current status of the subjects of the study.” Survey questionnaires will used in this study because they were more convenient for the participants to answer and for the researchers to interpret the respondent’s results.…

    • 517 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    azad

    • 12245 Words
    • 49 Pages

    I take the opportunity to express my gratitude to Mr. Sanjay who took pains to see that I get all facilities required for my project work and enlightened me about real working of organization.…

    • 12245 Words
    • 49 Pages
    Powerful Essays
  • Powerful Essays

    Atlas Honda Report

    • 4346 Words
    • 18 Pages

    Attached is the report that we were to submit after the study program of Atlas Honda related to our term project. Our approaches to the research involved doing a primary research which included touring the plant and understanding the operations of the all the functional departments of Atlas Honda, focusing on the operations, processes and improvement areas of the latter and critically analyzing possible innovations that could be brought in to further strengthen its operations.…

    • 4346 Words
    • 18 Pages
    Powerful Essays
  • Powerful Essays

    Grocery

    • 3432 Words
    • 14 Pages

    3. Ashok J, “A Study on Developing Strategies to improve the sales of Maruti Zen Passenger cars , (July 20050, International Journal of Management Science, Vol. No.1, , p.24 4. Baumgartner, G and Jolibert, A “Consumer Attitudes Towards Indian products”, (2008), International Business Studies II (Spring), pp.71 - 80. 5. Bennett, Rebekah, Rundle – Thiele, Sharyn, “Customer Satisfaction should not be the only Goal”, (2004), Journal of Services Marketing, Vol.18 (6&7), p.1 6. Bhargava S. C. “Passenger Car Industry: Maruti Maintains the Lead”(2000), Facts for You, April , p.32. 7. Churchill, Gilbert A., and Carol Suprenant, “An Investigation into the Determinants of Customer Satisfaction”(14thNovember1982), Journal of Marketing Research, p.54. 8. Glenn B. Voss, Parasuraman A., and Dhruv Grewal, “The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges October”1998, Journal of Marketing,Vol. 62, No.4, , p.87 9. Kotler P. (2001): Marketing management. grada, Praha, 10th edition; iSBn 80-247-0016-6 10. Michael S. Garver, Gary B. Gagnon, Seven Keys to Improving Customer Satisfaction Programmes” September - October 2002, Business Horizons, Vol.45, No.5, , p.40 11. Solomon M.r. (2004): consumer Behavior. Buying, having, and Being. Pearson Prenctice hall. Saddle river; iSBn: 0-13-123011-5 Pinnacle Research Journals 41 http://www.pinnaclejournals.com 12. Spreng, Richard, A., Scott B. Mackenzie, and Richard W. Olshavsky, “A Reexamination of the Determinants of Consumer Satisfaction”, July 1996 ,Journal of Marketing, Vol.60, p.12 13. Traylor, Mark and B.Benoy Joseph, “Measuring Consumer Involvement in products; Developing a General Scale” 1984,Psychology and Marketing, Vol.1, (summer) p.16…

    • 3432 Words
    • 14 Pages
    Powerful Essays