Project Report on Hr
CONTENTS
====================================================== ==== SNO PARTICULARS PAGE NO
====================================================== ==== Declaration Company Letter College Letter Acknowledgement List of Tables List of Graphs Chapter-1 INTRODUCTION
1.1 Industry Profile
i ii iii iv v vi
1 3 13
1.2 Company Profile 1.3 Introduction to the Topic
Chapter-2
RESEARCH METHODOLOGY
2.1 Statement of Problem 2.2 Need for the Study 2.3 Objectives of Study 2.4 Hypothesis 2.5 Source of Data 2.6 Scope of the Study 19 19 19 19 19 19
2.7 Questionnaire Design 2.8 Sampling 2.9 Statistical Tools 2.10 Limitations of the Study
20 20 20 20
Chapter-3
DATA ANALSYIS AND INTERPRETATION
Tables and Graphs 21
Chapter-4
FINDINGS AND SUGGESTIONS
4.1 Findings 4.2 Suggestions 49 51 52 54
ANNEXURE BIBLIOGRAPHY DECLARATION
I, O. MADANA MOHAN REDDY studying MBA, at Priyadarshini PG Centre hereby declare that project report entitled “A STUDY ON CUSTOMER SATISFACTION” is submitted in partial fulfillment for the award of the degree of MASTER OF BUSINESS ADMINISTRATION to Sri Venkateswara University, Tirupati is of my original work and it has not been submitted for the award of any degree / diploma / fellowship / or other similar title or earlier to anywhere.
Date: Nellore:
(O. MADANA MOHAN REDDY)
(101098056)
Signature
CERTIFICATE This is to certify that project entitled “A Study on Customer Satisfaction” has been successfully carried out by A. MAHESH, who is a bonafied student of the college for the academic year 2009 – 2011 and submitted in the partial fulfillment of the requirements for the award of degree of MASTER OF BUSINESS ADMINISTRATION, to Sri Venkateswara University, Tirupati.
K. MOHAN SINGH, M.Com, M. Phil., M.B.A., Y. REDDY,MBA.,
KRISHNA
KISHORE
Head of the Department Project Guide Department of Business Administration
Sri. P. Subbarami Reddy Principal
ACKNOWLEDGEMENT
The Presentation of this
====================================================== ==== SNO PARTICULARS PAGE NO
====================================================== ==== Declaration Company Letter College Letter Acknowledgement List of Tables List of Graphs Chapter-1 INTRODUCTION
1.1 Industry Profile
i ii iii iv v vi
1 3 13
1.2 Company Profile 1.3 Introduction to the Topic
Chapter-2
RESEARCH METHODOLOGY
2.1 Statement of Problem 2.2 Need for the Study 2.3 Objectives of Study 2.4 Hypothesis 2.5 Source of Data 2.6 Scope of the Study 19 19 19 19 19 19
2.7 Questionnaire Design 2.8 Sampling 2.9 Statistical Tools 2.10 Limitations of the Study
20 20 20 20
Chapter-3
DATA ANALSYIS AND INTERPRETATION
Tables and Graphs 21
Chapter-4
FINDINGS AND SUGGESTIONS
4.1 Findings 4.2 Suggestions 49 51 52 54
ANNEXURE BIBLIOGRAPHY DECLARATION
I, O. MADANA MOHAN REDDY studying MBA, at Priyadarshini PG Centre hereby declare that project report entitled “A STUDY ON CUSTOMER SATISFACTION” is submitted in partial fulfillment for the award of the degree of MASTER OF BUSINESS ADMINISTRATION to Sri Venkateswara University, Tirupati is of my original work and it has not been submitted for the award of any degree / diploma / fellowship / or other similar title or earlier to anywhere.
Date: Nellore:
(O. MADANA MOHAN REDDY)
(101098056)
Signature
CERTIFICATE This is to certify that project entitled “A Study on Customer Satisfaction” has been successfully carried out by A. MAHESH, who is a bonafied student of the college for the academic year 2009 – 2011 and submitted in the partial fulfillment of the requirements for the award of degree of MASTER OF BUSINESS ADMINISTRATION, to Sri Venkateswara University, Tirupati.
K. MOHAN SINGH, M.Com, M. Phil., M.B.A., Y. REDDY,MBA.,
KRISHNA
KISHORE
Head of the Department Project Guide Department of Business Administration
Sri. P. Subbarami Reddy Principal
ACKNOWLEDGEMENT
The Presentation of this
Bibliography: Books Principles of Marketing Marketing management Research methodology - Philip Kotler / Gary Armstrong - V.S. Ramaswamy & Namakumari 1998 - C.R.Kothari Marketing Research Search Engines http://google.com http://nandipipes.com http://ananthapvcpipes.com http://wikipedia.com http://answers.com - G. C. Beri