Promote Communication in Health, Social Care or Children’s and Young People’s Settings
Unit 1
Promote Communication in Health, Social Care or Children’s and Young People’s Settings
Communication is a central part of everyday life for most people and is particularly important when you work in a care setting. Communication means making contact with others and being understood. We all communicate continuously, through a two-way process of sending and receiving messages. These messages can be: verbal communication, using spoken or written words. Non-verbal communication, using body language such as gestures, eye-contact and touch.
People communicate to make new relationships. The ability to communicate well is a key skill that enables you to work effectively with others. Working in a care setting means working in a team. A team with members who communicate well with each other is a strong team.
When you work in a care setting an important part is to enabling individuals to express themselves and understand the communication of others. There are many different influences that affect communication such as their culture, ethnicity, nationality and any particular needs.
When you are communicating with others the content of the message needs to be clear, but it also needs to be said in a clear way.
There is no one combination of factors that provides the ideal way to communicate a message. However effecting Communication methods include:
Non-verbal communication: eye contact, touch, physical gestures, body language, behavior.
Verbal communication: vocabulary, linguistic tone, pitch.
Services may include: translation services, interpreting services, speech and language, services advocacy services.
It is important to respond an appropriately to an individual’s reactions when communicating, this includes: verbal responses (tone, pitch, silence), non- verbal responses (body language, facial expressions, eye contact), emotional state, signs that information has been understood.
Communication is all about sharing with one another and yet each
Promote Communication in Health, Social Care or Children’s and Young People’s Settings
Communication is a central part of everyday life for most people and is particularly important when you work in a care setting. Communication means making contact with others and being understood. We all communicate continuously, through a two-way process of sending and receiving messages. These messages can be: verbal communication, using spoken or written words. Non-verbal communication, using body language such as gestures, eye-contact and touch.
People communicate to make new relationships. The ability to communicate well is a key skill that enables you to work effectively with others. Working in a care setting means working in a team. A team with members who communicate well with each other is a strong team.
When you work in a care setting an important part is to enabling individuals to express themselves and understand the communication of others. There are many different influences that affect communication such as their culture, ethnicity, nationality and any particular needs.
When you are communicating with others the content of the message needs to be clear, but it also needs to be said in a clear way.
There is no one combination of factors that provides the ideal way to communicate a message. However effecting Communication methods include:
Non-verbal communication: eye contact, touch, physical gestures, body language, behavior.
Verbal communication: vocabulary, linguistic tone, pitch.
Services may include: translation services, interpreting services, speech and language, services advocacy services.
It is important to respond an appropriately to an individual’s reactions when communicating, this includes: verbal responses (tone, pitch, silence), non- verbal responses (body language, facial expressions, eye contact), emotional state, signs that information has been understood.
Communication is all about sharing with one another and yet each