In response to the significant changes in the restructuring of Human Services involving the merging of Centrelink, Medicare and the Children Support Agency, the CRS team unit is proposing a change in service delivery for job seekers. Feeling the pressure from recent changes including; shortage of staff due to relocation to Centrelink, external pressures from funding bodies and competition with private providers of employment support services, the team believes that the proposed change, a group program, will be an efficient and a proactive approach in providing services to job seekers. Considering the quality of the team and the facilities, the CRS office team is very confident that this change will be implemented successfully.
Background
From the 1st July 2011, four large government organisations, Centrelink, Medicare, the Commonwealth Rehabilitation Services and the Child Support Agency, merged into the Department of Human Services. These services were integrated under The Human Services Legislation Amendment Act 2011. The Department of Human Services has been redesigned in order to achieve greater collaboration in providing services to the Australian community.
The underpinning ideology of rehabilitation services is grounded in feminist and structural social theory, which suggests the importance of rehabilitation and employment to regain an individual’s power and social status (CRS History, 2011). The vision of rehabilitation services has not changed significantly, even though the delivery of the services has changed, and is continuing to change. The focus is now on the supported employment services rather than the rehabilitation services. The Australian Government’s social inclusion agenda was intended to provide services so that every citizen has an opportunity to participate in the workforce and the community, with given responsibility to shape their own lives (Audit Report 2010).To conceptualise the stance of this rehabilitation service