Psy 270 Week 3 Knowledge Check Essay
Week 3 Knowledge Check Study Guide
Concepts
Mastery
The four perspectives of client problems
Score: 14 / 18
Questions
67%
1
2
3
67%
4
5
6
67%
7
8
9
100%
10
11
12
67%
13
14
15
Stages of the helping process in human services Engaging clients and communities in the helping process Barriers that prevent clients from seeking help
Helping skills required for human services
Skills required for dealing
100%
16
17
18
with challenging clients
Concept: The four perspectives of client problems
Mastery
67%
Questions
1
2
3
1.
What can be inferred from Erikson's stage model?
A. Experiences in infancy and toddlerhood cannot determine the characteristics of individuals in adulthood. B. The stages of development of an individual are …show more content…
influenced by social and environmental factors like the behavior and attitudes of caregivers.
C. The process of development of individuals begins during infancy and ends at adolescence.
D. The development process of an individual begins once he or she has formed a sense of identity.
Incorrect:
The Correct Answer is: B.
It can be inferred from Erikson's stage model that social and environmental factors like the behavior and attitudes of caregivers shape the stages of an individual's development. 2.
Identify the perspective of client problems that considers problems that occur as a result of a person being in a specific place at a specific time.
A. The developmental perspective
B. The behavioral perspective
C. The situational perspective
D. The human needs perspective
Correct:
The Correct Answer is: C.
A situational problem may stem from a significant change in life, natural calamities, or violence. In a situational perspective, the client is often viewed as a victim.
3.
Jasmine has always dreamed about developing her artistic skills and achieving fame as an artist. However, she has not been able to develop her talent as she works two jobs to pay rent for a house in a safe neighborhood and buy food for he family. In the categorization of needs developed by Brammer and McDonald, which of Jasmine's needs would be classified as a being need?
A. Jasmine's desire to become an artist
B. The need to pay for food
C. The need for a home in a safe neighborhood
D. The need to pay rent
Correct:
The Correct Answer is: A.
According to Maslow's hierarchy of needs, an individual cannot focus on higher needs until his or her basic needs are met. Brammer and McDonald classified the needs into deficiency needs and being needs. Deficiency needs are those at the first four levels of Maslow's hierarchy, while being needs comprise the next two levels.
Individuals can focus on being needs only after deficiency needs are met.
Concept: Stages of the helping process in human services
Mastery
67%
Questions
4
5
6
4.
What happens during the preparation stage of the helping process?
A. The helper prepares treatment plans for the client.
B. The results of intervention are evaluated.
C. An appropriate setting for the helping process is prepared. D. Client problems are assessed.
Incorrect:
The Correct Answer is: C.
During the preparation stage of the helping process, the professional helper makes all the arrangements to ensure that the client will not face any problems or barriers when he or she arrives.
5.
James is helping Robert, a client, evaluate the pros and cons of different courses of action that can be taken to solve his problems. Through the process, James is encouraging Robert to focus on his own wishes and the social and personal factors surrounding him. Identify the stage of the helping process that is illustrated in the scenario. A. Preparation
B. Termination
C. Exploring the problem
D. Intervention strategies
Correct:
The Correct Answer is: D.
During the intervention strategies stage, the helper and the client come up with strategies and goals that will help tackle the problem. The helper takes into account various factors like the wishes of the client, his or her resources, and social factors.
6.
Identify the true statement about the termination stage of the helping process.
A. The termination stage can be reached even if the objectives of the helping process have not been met.
B. The termination stage is reached only if the relationship between client and helper is negative.
C. This stage involves identifying and setting goals to achieve during the helping process.
D. This stage occurs only when a helper refers the client to another helper.
Correct:
The Correct Answer is: A.
While exploring the problem, the helper considers the different perspectives of client problems and uses the concepts of the whole person and multidimensionality.
Concept: Engaging clients and communities in the helping process
Mastery
67%
Questions
7
8
9
7.
For the Kids is a human services agency that is entering a new city. The agency is trying to identify the other agencies and organizations in the area in order to understand how it can serve the needs of that particular city. What strategy is For the Kids using to learn about the other agencies?
A. Community mapping
B. Social control
C. Community organizing
D. Social care
Correct:
The Correct Answer is: A.
The strategy that human service agencies and professionals can use to learn about other agencies and organizations is known as community mapping.
8.
What would a human service agency that follows the client empowerment model for change be most likely to do?
A. Work only with qualified human service professionals in creating change
B. Educate clients to organize and undertake their own campaigns C. Adopt a for-profit rather than a non-profit structure
D. Undertake advocacy efforts to solve the problems clients face
Incorrect:
The Correct Answer is: B.
The client empowerment model aims to have clients or those in need organize and undertake their own campaigns. To achieve this, the agency trains clients to organize, network, and plan their campaigns.
9.
What would be the opinion of a human service professional who uses a model of client empowerment? A. The ultimate responsibility of identifying and countering problems rests with human service professionals.
B. Human services agencies should only focus on improving services for clients that already exist.
C. Clients should be encouraged to identify and advocate services for their own issues.
D. Clients should not be burdened with pressures to solve their own and others' problems.
Correct:
The Correct Answer is: C.
The model for client empowerment focusses on empowering clients to take up advocacy for the causes that they have identified. Campaigning and networking are important parts of the client empowerment model.
Concept: Barriers that prevent clients from seeking help
Mastery
100%
Questions
10
11
12
10.
What kind of helper is most likely to make the client reluctant to seek help?
A. A helper who is aware of the cultural background of the client B. A helper who has many similarities with the client
C. A helper who comes across as assuming and rigid
D. A helper who is not an authoritarian
Correct:
The Correct Answer is: C.
Many clients view professional helpers as either strangers or experts. When the client sees the helper as someone who is more accomplished, it might prevent the client from seeking help. Clients do not feel comfortable seeking help from professionals who do not come across as genuine.
11.
Jason has been facing difficulties in his career. His family and friends have encouraged him to seek professional help. However, he is worried that seeking professional help will only harm his sense of self-worth as he will have to accept the fact that he has failed in his career. What kind of barrier to seeking help is illustrated in the scenario?
A. Psychological barrier
B. Resource barrier
C. Social barrier
D. Cultural barrier
Correct:
The Correct Answer is: A.
Psychological barriers can prevent clients from seeking professional help. Fear of losing independence and the fear coming to terms with failures and problems are some of the psychological barriers.
12.
Which of the following is a barrier to seeking help that is related to the resources of the client? A. Belief in spirituality rather than in professional help
B. Difficulties in transportation
C. Discouragement from friends to seeking help
D. Fear of facing problems
Correct:
The Correct Answer is: B.
The barriers associated with the resources of the clients are lack of money, difficulties in transportation, and lack of time.
Concept: Helping skills required for human services
Mastery
67%
Questions
13
14
15
13.
Identify the true statement about the helping skills required for human services.
A. Helpers should refrain from using any kind of nonverbal communication when interacting with clients.
B. It is easier to understand the feelings of clients when they are expressed indirectly rather than directly.
C. During a conversation with the client, the helper should focus only on the cognitive part of the verbal message.
D. Helpers are likely to find it more difficult to understand the feelings in a message than the facts.
Incorrect:
The Correct Answer is: D.
The cognitive part of a verbal message focuses on facts and the affective part on feelings. As the affective part is often expressed indirectly, the helper may find it difficult to understand.
14.
What is an indicator of responsive listening according to Egan?
A. Facing slightly away from the client during a conversation B. Crossing arms or legs while interacting with the client
C. Maintaining eye contact with the client during the conversation D. Leaning backward from the client
Correct:
The Correct Answer is: C.
Maintaining eye contact with the other individual during a conversation is a very natural nonverbal cue. A helper should maintain eye contact with the client while conversing. 15.
Jessica is an experienced professional helper. When interacting with her clients, she makes sure that her body language, the tone of her voice, and the words she speaks convey genuine interest and attention for what the client is speaking. What skill of professional helpers is illustrated in the scenario?
A. Attending behavior
B. Passive listening
C. Critical listening
D. Authoritative behavior
Correct:
The Correct Answer is: A.
Attending behavior encourages the client to talk about his or her problems with the helper. Attending behavior involves both verbal and nonverbal cues that let the client know that the helper is listening.
Concept: Skills required for dealing with challenging clients
Mastery
100%
Questions
16
17
18
16.
What would help human service professionals effectively deal with culturally different clients? A. Not acknowledging cultural differences at all
B. Understanding that nonverbal communication has a universal meaning
C. Using generalized views of cultural elements
D. Cultivating appreciation for different cultures
Correct:
The Correct Answer is: D.
It is very likely that helpers will meet clients who belong to different cultures. It is important for helpers to understand the differences and similarities among different cultures and also cultivate appreciation for them.
17.
Irene is a professional helper who is finding it difficult to involve her client in the helping
process.
The client feels uneasy with embarrassment and often expresses anger for being made to visit the agency. The client often refuses to talk to Irene. What kind of client is Irene dealing with?
A. The reluctant client
B. The resistant client
C. The overly demanding client
D. The overly dependent client
Correct:
The Correct Answer is: A.
Reluctant clients are clients who are not willing to seek help in the first place.
Reluctant clients are likely to be very embarrassed and tend to express anger.
Reluctant clients are often found in the corrections field, schools, and employment agencies. 18.
Which is the true statement about dealing with challenging clients?
A. Helpers should be assertive and demanding toward clients who are resistant or reluctant.
B. Helpers should always believe and trust everything the client says.
C. If the client is too silent, it might be a good idea for the helper to initiate a conversation or change the topic for a while.
D. The helper should never discourage or limit client-helper meetings even if the client is being unreasonably and overly demanding.
Correct:
The Correct Answer is:
C.
Helpers may come across clients who are very silent. The silence could mean many things. In such cases, the helper should try to understand the reason for the silence and should either initiate a conversation or change the topic of discussion for a
while.
Concepts
Mastery
The four perspectives of client problems
Score: 14 / 18
Questions
67%
1
2
3
67%
4
5
6
67%
7
8
9
100%
10
11
12
67%
13
14
15
Stages of the helping process in human services Engaging clients and communities in the helping process Barriers that prevent clients from seeking help
Helping skills required for human services
Skills required for dealing
100%
16
17
18
with challenging clients
Concept: The four perspectives of client problems
Mastery
67%
Questions
1
2
3
1.
What can be inferred from Erikson's stage model?
A. Experiences in infancy and toddlerhood cannot determine the characteristics of individuals in adulthood. B. The stages of development of an individual are …show more content…
influenced by social and environmental factors like the behavior and attitudes of caregivers.
C. The process of development of individuals begins during infancy and ends at adolescence.
D. The development process of an individual begins once he or she has formed a sense of identity.
Incorrect:
The Correct Answer is: B.
It can be inferred from Erikson's stage model that social and environmental factors like the behavior and attitudes of caregivers shape the stages of an individual's development. 2.
Identify the perspective of client problems that considers problems that occur as a result of a person being in a specific place at a specific time.
A. The developmental perspective
B. The behavioral perspective
C. The situational perspective
D. The human needs perspective
Correct:
The Correct Answer is: C.
A situational problem may stem from a significant change in life, natural calamities, or violence. In a situational perspective, the client is often viewed as a victim.
3.
Jasmine has always dreamed about developing her artistic skills and achieving fame as an artist. However, she has not been able to develop her talent as she works two jobs to pay rent for a house in a safe neighborhood and buy food for he family. In the categorization of needs developed by Brammer and McDonald, which of Jasmine's needs would be classified as a being need?
A. Jasmine's desire to become an artist
B. The need to pay for food
C. The need for a home in a safe neighborhood
D. The need to pay rent
Correct:
The Correct Answer is: A.
According to Maslow's hierarchy of needs, an individual cannot focus on higher needs until his or her basic needs are met. Brammer and McDonald classified the needs into deficiency needs and being needs. Deficiency needs are those at the first four levels of Maslow's hierarchy, while being needs comprise the next two levels.
Individuals can focus on being needs only after deficiency needs are met.
Concept: Stages of the helping process in human services
Mastery
67%
Questions
4
5
6
4.
What happens during the preparation stage of the helping process?
A. The helper prepares treatment plans for the client.
B. The results of intervention are evaluated.
C. An appropriate setting for the helping process is prepared. D. Client problems are assessed.
Incorrect:
The Correct Answer is: C.
During the preparation stage of the helping process, the professional helper makes all the arrangements to ensure that the client will not face any problems or barriers when he or she arrives.
5.
James is helping Robert, a client, evaluate the pros and cons of different courses of action that can be taken to solve his problems. Through the process, James is encouraging Robert to focus on his own wishes and the social and personal factors surrounding him. Identify the stage of the helping process that is illustrated in the scenario. A. Preparation
B. Termination
C. Exploring the problem
D. Intervention strategies
Correct:
The Correct Answer is: D.
During the intervention strategies stage, the helper and the client come up with strategies and goals that will help tackle the problem. The helper takes into account various factors like the wishes of the client, his or her resources, and social factors.
6.
Identify the true statement about the termination stage of the helping process.
A. The termination stage can be reached even if the objectives of the helping process have not been met.
B. The termination stage is reached only if the relationship between client and helper is negative.
C. This stage involves identifying and setting goals to achieve during the helping process.
D. This stage occurs only when a helper refers the client to another helper.
Correct:
The Correct Answer is: A.
While exploring the problem, the helper considers the different perspectives of client problems and uses the concepts of the whole person and multidimensionality.
Concept: Engaging clients and communities in the helping process
Mastery
67%
Questions
7
8
9
7.
For the Kids is a human services agency that is entering a new city. The agency is trying to identify the other agencies and organizations in the area in order to understand how it can serve the needs of that particular city. What strategy is For the Kids using to learn about the other agencies?
A. Community mapping
B. Social control
C. Community organizing
D. Social care
Correct:
The Correct Answer is: A.
The strategy that human service agencies and professionals can use to learn about other agencies and organizations is known as community mapping.
8.
What would a human service agency that follows the client empowerment model for change be most likely to do?
A. Work only with qualified human service professionals in creating change
B. Educate clients to organize and undertake their own campaigns C. Adopt a for-profit rather than a non-profit structure
D. Undertake advocacy efforts to solve the problems clients face
Incorrect:
The Correct Answer is: B.
The client empowerment model aims to have clients or those in need organize and undertake their own campaigns. To achieve this, the agency trains clients to organize, network, and plan their campaigns.
9.
What would be the opinion of a human service professional who uses a model of client empowerment? A. The ultimate responsibility of identifying and countering problems rests with human service professionals.
B. Human services agencies should only focus on improving services for clients that already exist.
C. Clients should be encouraged to identify and advocate services for their own issues.
D. Clients should not be burdened with pressures to solve their own and others' problems.
Correct:
The Correct Answer is: C.
The model for client empowerment focusses on empowering clients to take up advocacy for the causes that they have identified. Campaigning and networking are important parts of the client empowerment model.
Concept: Barriers that prevent clients from seeking help
Mastery
100%
Questions
10
11
12
10.
What kind of helper is most likely to make the client reluctant to seek help?
A. A helper who is aware of the cultural background of the client B. A helper who has many similarities with the client
C. A helper who comes across as assuming and rigid
D. A helper who is not an authoritarian
Correct:
The Correct Answer is: C.
Many clients view professional helpers as either strangers or experts. When the client sees the helper as someone who is more accomplished, it might prevent the client from seeking help. Clients do not feel comfortable seeking help from professionals who do not come across as genuine.
11.
Jason has been facing difficulties in his career. His family and friends have encouraged him to seek professional help. However, he is worried that seeking professional help will only harm his sense of self-worth as he will have to accept the fact that he has failed in his career. What kind of barrier to seeking help is illustrated in the scenario?
A. Psychological barrier
B. Resource barrier
C. Social barrier
D. Cultural barrier
Correct:
The Correct Answer is: A.
Psychological barriers can prevent clients from seeking professional help. Fear of losing independence and the fear coming to terms with failures and problems are some of the psychological barriers.
12.
Which of the following is a barrier to seeking help that is related to the resources of the client? A. Belief in spirituality rather than in professional help
B. Difficulties in transportation
C. Discouragement from friends to seeking help
D. Fear of facing problems
Correct:
The Correct Answer is: B.
The barriers associated with the resources of the clients are lack of money, difficulties in transportation, and lack of time.
Concept: Helping skills required for human services
Mastery
67%
Questions
13
14
15
13.
Identify the true statement about the helping skills required for human services.
A. Helpers should refrain from using any kind of nonverbal communication when interacting with clients.
B. It is easier to understand the feelings of clients when they are expressed indirectly rather than directly.
C. During a conversation with the client, the helper should focus only on the cognitive part of the verbal message.
D. Helpers are likely to find it more difficult to understand the feelings in a message than the facts.
Incorrect:
The Correct Answer is: D.
The cognitive part of a verbal message focuses on facts and the affective part on feelings. As the affective part is often expressed indirectly, the helper may find it difficult to understand.
14.
What is an indicator of responsive listening according to Egan?
A. Facing slightly away from the client during a conversation B. Crossing arms or legs while interacting with the client
C. Maintaining eye contact with the client during the conversation D. Leaning backward from the client
Correct:
The Correct Answer is: C.
Maintaining eye contact with the other individual during a conversation is a very natural nonverbal cue. A helper should maintain eye contact with the client while conversing. 15.
Jessica is an experienced professional helper. When interacting with her clients, she makes sure that her body language, the tone of her voice, and the words she speaks convey genuine interest and attention for what the client is speaking. What skill of professional helpers is illustrated in the scenario?
A. Attending behavior
B. Passive listening
C. Critical listening
D. Authoritative behavior
Correct:
The Correct Answer is: A.
Attending behavior encourages the client to talk about his or her problems with the helper. Attending behavior involves both verbal and nonverbal cues that let the client know that the helper is listening.
Concept: Skills required for dealing with challenging clients
Mastery
100%
Questions
16
17
18
16.
What would help human service professionals effectively deal with culturally different clients? A. Not acknowledging cultural differences at all
B. Understanding that nonverbal communication has a universal meaning
C. Using generalized views of cultural elements
D. Cultivating appreciation for different cultures
Correct:
The Correct Answer is: D.
It is very likely that helpers will meet clients who belong to different cultures. It is important for helpers to understand the differences and similarities among different cultures and also cultivate appreciation for them.
17.
Irene is a professional helper who is finding it difficult to involve her client in the helping
process.
The client feels uneasy with embarrassment and often expresses anger for being made to visit the agency. The client often refuses to talk to Irene. What kind of client is Irene dealing with?
A. The reluctant client
B. The resistant client
C. The overly demanding client
D. The overly dependent client
Correct:
The Correct Answer is: A.
Reluctant clients are clients who are not willing to seek help in the first place.
Reluctant clients are likely to be very embarrassed and tend to express anger.
Reluctant clients are often found in the corrections field, schools, and employment agencies. 18.
Which is the true statement about dealing with challenging clients?
A. Helpers should be assertive and demanding toward clients who are resistant or reluctant.
B. Helpers should always believe and trust everything the client says.
C. If the client is too silent, it might be a good idea for the helper to initiate a conversation or change the topic for a while.
D. The helper should never discourage or limit client-helper meetings even if the client is being unreasonably and overly demanding.
Correct:
The Correct Answer is:
C.
Helpers may come across clients who are very silent. The silence could mean many things. In such cases, the helper should try to understand the reason for the silence and should either initiate a conversation or change the topic of discussion for a
while.