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Public Bank Leadership

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Public Bank Leadership
The Leadership Style/ Approach of a Successful Organisational Leader in Malaysia

PUBLIC BANK BERHAD

Introduction (Public Bank Berhad)
Established in 1966 by its Founder and Chairman, Tan Sri Dato’ Sri Dr. Teh Hong Piow, Public Bank is a leading provider of financial services in Malaysia with banking operations in Hong Kong and China, Cambodia, Vietnam, Laos and Sri Lanka. In Malaysia, Public Bank is one of the most efficient banks as reflected by its low cost to income ratio.
Public Bank is a top-tier bank in Malaysia, well-reputed for its prudent management, superior customer service, uncompromising service delivery standards and strong corporate governance and corporate culture. Public Bank remains untouched by the global financial crisis which wrecked havoc in major financial centres around the world.
Over the years, the Public Bank Group has been part of the strong catalysts to support Malaysia’s economic development. Since its early days, Public Bank has transformed into a strong and successful financial institution, offering a wide range of competitive and innovative products and solutions to meet its customers’ needs.
In Malaysia, Public Bank is an industry leader in home mortgage financing, vehicle hire purchase financing and commercial lending to small- and medium-sized enterprises. Also, in Malaysia, the Public Bank Group has the highest market share for the private sector unit trust business. In Hong Kong, the Group is an industry leader in personal consumer financing.
Public Bank is the most recognised brand in the Malaysian financial services industry for its strong brand promise. In terms of size, it is the third largest domestic bank in Malaysia by market capitalisation and balance sheet.
The Public Bank Group has over 17,160 staff, with 90% of the staff in Malaysia and the rest in its overseas operations in Hong Kong and China, Cambodia, Vietnam, Laos and Sri Lanka.
Background of the successful leader (Tan Sri Dato’ Sri Dr. Teh Hong



References: Bennis, W. (1998) On Becoming a Leader, London: Arrow. Blake, R. R. and Mouton, J. S. (1964) The Managerial Grid, Houston TX.: Gulf. Blake, R. R. and Mouton, J. S. (1978) The New Managerial Grid, Houston TX.: Gulf. Burns, J. M. (1978) Leadership, New York: HarperCollins. Covey, S. R. (1989) The Seven Habits of Highly Effective People, Fiedler, F Fiedler, F. E. (1997) ‘Situational control and a dynamic theory of leadership’ in K. Grint (ed.) (1997) Leadership. Classical, contemporary and critical approaches, Oxford: Oxford University Press. Gardner, J. (1989) On Leadership, New York: Free Press. Gerth, H. H. and Mills, C. Wright (eds.) (1991) From Max Weber. Essays in Sociology, London: Routledge. Heifetz, R. A. (1994) Leadership Without Easy Answers, Cambridge, MA: Belknap Press. Hersey, P. (1984) The Situational Leader, New York: Warner. Hersey, P. and Blanchard, K. H. (1977) The Management of Organizational Behaviour 3e, Upper Saddle River N. J.: Prentice Hall.

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