Public Square Reflection Paper

Introduction
My Public Square Interview and Commentary was conducted with Kristie Johnson who works as Clinic Administrator at Kelsey Seybold Clinic. When interviewing her I felt as though she was very knowledgeable about the job. She also provided me with insight that will very helpful to me when I become an Administrator at a Hospital or a Clinic. But after interviewing with Kristie I am really focusing more on becoming an Administrator at one of the various clinics that are within the hospitals. I leaning more toward Clinics instead of hospitals. For the simple reason Hospitals Administrators work weekends and they are on call as well as afterhours unlike the clinics within the hospitals they generally work Monday through Friday from
During a typical work week she has daily task as well as task that must be performed at the end of the week. In a course of a typical day she has to focus on KPI, which are Key Performance indicators, they have a dash board that rates their performance, based on the critic needs which can consist of patient satisfaction or Physician wait time meaning, how long it took the physician to see the patient. Those are action items that must be dealt with to insure patient satisfaction. Making sure all areas of the front desk are running efficiently, such as insurance verification, patient check in, all monies are accounted for. At the end of each day my responsibilities consist of balancing charges for the day. Making sure the funds and charges are consistent with each other as well as making sure all insurance claims are filed at the close of the
Making sure all issues and mistakes are addressed and resolved before the next week. Go over weekly operational budget along with the finances of the clinic. To ensure everything is intact to prevent anything from directly impacting the daily operation of the clinic. Patient complaints are also addressed, as well as look at overtime and other areas that could directly impact the clinic. Supplies are check, reordered and stocked for the next week. Deal with outside vendors such as Stericyle for our medical supplies, and Angelico who cleans the linens. Because we are often moving at a fast pace Friday’s are generally used as prep time for the next week to help them stay organize and to make sure the clinic is functioning to its fullest potential on the next