QFR Questions
Chapter 12 QFR Fundamental of Management
1. Describe the difference between communication and effective communication. How can a sender verify that a communication was effective? How can a receiver verify that a communication was effective?
Communication is the process of transmitting information from one person to another. Effective communication is the process of sending a message in such a way that the message received is a close meaning as possible to the message intended. To encode and transmitted through appropriate channel. After messages are received it is decoded back into a form that is meaningful for the receiver.
2. What are the similarities and differences of oral and written communication? What kinds of situations call for the use of oral methods? What situations call for written communication?
Oral communication is face to face conversation group discussions, telephone calls, and other circumstances in which the spoken word is used to transmit meaning. Written communication is memos, letters, reports, notes and other circumstances in which the written word is used to transmit meaning. Oral communication or email may be preferred when a message is personal, nonroutine, and brief. Written is best used when it is impersonal, routine and longer.
5. Describe the individual and organizational barriers to effective communication. For each barrier, describe one action that a manager could take to reduce the problems caused by that barrier.
Individual barriers are conflicting or inconsistent signals, credibility about the subject, reluctance to communicate, poor listening skills, and predispositions about the subjects. Organization barriers are semantics, status or power differences, different perceptions, and noise, overload and language differences. Overcoming individual skills are develop good listening, encourage two way communication, be aware of language and meaning, maintain credibility, be sensitive to receiver’s and sender’s
1. Describe the difference between communication and effective communication. How can a sender verify that a communication was effective? How can a receiver verify that a communication was effective?
Communication is the process of transmitting information from one person to another. Effective communication is the process of sending a message in such a way that the message received is a close meaning as possible to the message intended. To encode and transmitted through appropriate channel. After messages are received it is decoded back into a form that is meaningful for the receiver.
2. What are the similarities and differences of oral and written communication? What kinds of situations call for the use of oral methods? What situations call for written communication?
Oral communication is face to face conversation group discussions, telephone calls, and other circumstances in which the spoken word is used to transmit meaning. Written communication is memos, letters, reports, notes and other circumstances in which the written word is used to transmit meaning. Oral communication or email may be preferred when a message is personal, nonroutine, and brief. Written is best used when it is impersonal, routine and longer.
5. Describe the individual and organizational barriers to effective communication. For each barrier, describe one action that a manager could take to reduce the problems caused by that barrier.
Individual barriers are conflicting or inconsistent signals, credibility about the subject, reluctance to communicate, poor listening skills, and predispositions about the subjects. Organization barriers are semantics, status or power differences, different perceptions, and noise, overload and language differences. Overcoming individual skills are develop good listening, encourage two way communication, be aware of language and meaning, maintain credibility, be sensitive to receiver’s and sender’s