Quality and Competitiveness of Apple Inc
THE MINISTRY OF EDUCATION AND SCIENCE OF UKRAINE
Ternopil Ivan Pul'uj National University
The Department of Economic theory
COURSE WORK
on course “Economics of Business Enterprise” on the topic: “The improvement of quality and competitiveness of product
Performed by student of the group IBM-21 Inyamah Nnanna
Credit book number MO 08-028
Supervisor: Assistant professor Marynenko N.Iu.
Ternopil 2010
Contents
Introduction..................................................................................................4
Acknowledgement.......................................................................................5
Chapter 1: Quality and Competitiveness as an important factor of a firm's development.
1.1Improvement of quality and competitiveness..............................6 1.1.1Leadership....................................................................................... 6 1.1.2Strategic planning.............................................................................6
1.1.3Information...................................................................................... 7
1.1.4Human resource............................................................................... 7
1.1.5The customer.................................................................................... 7
1.1.6The supplier..................................................................................... .8
1.1.7Manufacturing process..................................................................... 8
1.1.8Impact on society..............................................................................8
1.1.9Businesses result...............................................................................8
1.2.Quality and quality measuring techniques...................................9
1.2.1ISO
Ternopil Ivan Pul'uj National University
The Department of Economic theory
COURSE WORK
on course “Economics of Business Enterprise” on the topic: “The improvement of quality and competitiveness of product
Performed by student of the group IBM-21 Inyamah Nnanna
Credit book number MO 08-028
Supervisor: Assistant professor Marynenko N.Iu.
Ternopil 2010
Contents
Introduction..................................................................................................4
Acknowledgement.......................................................................................5
Chapter 1: Quality and Competitiveness as an important factor of a firm's development.
1.1Improvement of quality and competitiveness..............................6 1.1.1Leadership....................................................................................... 6 1.1.2Strategic planning.............................................................................6
1.1.3Information...................................................................................... 7
1.1.4Human resource............................................................................... 7
1.1.5The customer.................................................................................... 7
1.1.6The supplier..................................................................................... .8
1.1.7Manufacturing process..................................................................... 8
1.1.8Impact on society..............................................................................8
1.1.9Businesses result...............................................................................8
1.2.Quality and quality measuring techniques...................................9
1.2.1ISO