Quality Audit System
Quality Systems and Management
GROUP ASSIGNMENTS
Notes :
(i)There are four problems. All the problems carry equal weightage.
(ii)The problems are open ended. The group, after discussion, can make appropriate assumptions about the missing data or missing information. The assumptions of one group may differ from other groups. The assumptions so made should be clearly and elaborately mentioned in the solutions
Prob.1 : (Quality Function Deployment) (Chapter 12 + Lecture and Tutorial Material)
For any three of the following products or services 1. Textbook 2. Computer mouse 3. Restaurant 4. Hospital 5. Hair salon 6. Department store (a) Sketch the product (or service). (b) List four or more primary customer requirements, and refine the primary customer requirements to a second level. (c) Form an L-shaped matrix and complete the remaining relationship matrix including weights. (d) Complete the house of quality and comment on the results.
Prob.2 : (Failure Mode and Effect Analysis) (Chapter 14+ Lecture and Tutorial Material)
Discuss the steps involved in performing design and process FMEA on any of the products or services listed in Prob.1.
Prob.3 : (Statistical Process Control) (Chapter 18+ Lecture and Tutorial Material)
Control charts for X-bar and R are to be established on a certain dimension part, measured in mm. Data are collected in subgroup sizes of 6 and are given below. Subgroup Number | X-bar | R | | Subgroup Number | X-bar | R | 1 | 20.34 | 0.34 | | 14 | 20.41 | 0.36 | 2 | 20.40 | 0.36 | | 15 | 20.45 | 0.34 | 3 | 20.36 | 0.32 | | 16 | 20.34 | 0.36 | 4 | 20.65 | 0.36 | | 17 | 20.36 | 0.37 | 5 | 20.20 | 0.36 | | 18 | 20.42 | 0.37 | 6 | 20.40 | 0.35 | | 19 | 20.50 | 0.38 | 7 | 20.43 | 0.31 | | 20 | 20.31 | 0.35 | 8 | 20.37 | 0.34 | | 21 | 20.39 | 0.38 | 9 | 20.48 | 0.30 | | 22 | 20.39 | 0.33 | 10 | 20.42 | 0.37 | | 23 | 20.40 | 0.32 | 11 | 20.39 | 0.29 | | 24 |
GROUP ASSIGNMENTS
Notes :
(i)There are four problems. All the problems carry equal weightage.
(ii)The problems are open ended. The group, after discussion, can make appropriate assumptions about the missing data or missing information. The assumptions of one group may differ from other groups. The assumptions so made should be clearly and elaborately mentioned in the solutions
Prob.1 : (Quality Function Deployment) (Chapter 12 + Lecture and Tutorial Material)
For any three of the following products or services 1. Textbook 2. Computer mouse 3. Restaurant 4. Hospital 5. Hair salon 6. Department store (a) Sketch the product (or service). (b) List four or more primary customer requirements, and refine the primary customer requirements to a second level. (c) Form an L-shaped matrix and complete the remaining relationship matrix including weights. (d) Complete the house of quality and comment on the results.
Prob.2 : (Failure Mode and Effect Analysis) (Chapter 14+ Lecture and Tutorial Material)
Discuss the steps involved in performing design and process FMEA on any of the products or services listed in Prob.1.
Prob.3 : (Statistical Process Control) (Chapter 18+ Lecture and Tutorial Material)
Control charts for X-bar and R are to be established on a certain dimension part, measured in mm. Data are collected in subgroup sizes of 6 and are given below. Subgroup Number | X-bar | R | | Subgroup Number | X-bar | R | 1 | 20.34 | 0.34 | | 14 | 20.41 | 0.36 | 2 | 20.40 | 0.36 | | 15 | 20.45 | 0.34 | 3 | 20.36 | 0.32 | | 16 | 20.34 | 0.36 | 4 | 20.65 | 0.36 | | 17 | 20.36 | 0.37 | 5 | 20.20 | 0.36 | | 18 | 20.42 | 0.37 | 6 | 20.40 | 0.35 | | 19 | 20.50 | 0.38 | 7 | 20.43 | 0.31 | | 20 | 20.31 | 0.35 | 8 | 20.37 | 0.34 | | 21 | 20.39 | 0.38 | 9 | 20.48 | 0.30 | | 22 | 20.39 | 0.33 | 10 | 20.42 | 0.37 | | 23 | 20.40 | 0.32 | 11 | 20.39 | 0.29 | | 24 |