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Quality Control

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Quality Control
AN ANALYSIS OF TWO TUG PROPULSION SYSTEMS IN THE
PORT ELIZABETH HARBOUR.
By

DUMSANI ANDRIESON DLAMINI

Submitted in partial fulfilment of the requirements for the degree of

MAGISTER IN BUSINESS ADMINISTRATION

In the Faculty of Business Administration

At the Nelson Mandela Metropolitan University (NMMU)

Promoter: Lewis Victor Kaplan

Submission Date: 30 November 2010

i

PREFACE
LIST OF FIGURES

PAGE

DECLARATION

iii

ACKNOWLEDGEMENTS

iv

ABSTRACT

vi

TABLE OF CONTENTS

vii

LIST OF FIGURES

x

LIST OF TABLES

xi

ii

DECLARATION
This work has not been previously accepted in substance for any degree and is not being concurrently submitted in candidature for any degree.

Signed

Dated

STATEMENT 1
This treatise is being submitted in partial fulfilment of the requirements for the degree of Masters in Business Administration.

Signed

Dated

STATEMENT 2
The treatise is the result of my own independent work/investigation, except where otherwise stated. Other sources are acknowledged by giving explicit references. A bibliography is appended.

Signed

Dated

STATEMENT 3
I hereby give consent for my treatise, if accepted, to be available for photocopying and for interlibrary loans, and the title and a summary to be made available to outside organizations.

Signed
Dated
iii

ACKNOWLEDGEMENTS

The mediator between God and men, my Saviour, Jesus Christ, for enabling me to complete this research paper.

My promoter, Mr Lewis Victor Kaplan, for his patience and guidance through this research.
All the managers and the individuals of the TNPA who participated in this research assignment in various ways.

The NMMU for the support, advice and training received through the
MBA Unit.

Sincere thanks to my dear wife, Thenjiwe, and our sons, Nkosinathi and Mbuso, for their encouragement and support.

iv

DEDICATION
This research paper is dedicated to my wife, Thenjiwe,

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