PORT ELIZABETH HARBOUR.
By
DUMSANI ANDRIESON DLAMINI
Submitted in partial fulfilment of the requirements for the degree of
MAGISTER IN BUSINESS ADMINISTRATION
In the Faculty of Business Administration
At the Nelson Mandela Metropolitan University (NMMU)
Promoter: Lewis Victor Kaplan
Submission Date: 30 November 2010
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PREFACE
LIST OF FIGURES
PAGE
DECLARATION
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ACKNOWLEDGEMENTS
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ABSTRACT
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TABLE OF CONTENTS
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LIST OF FIGURES
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LIST OF TABLES
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DECLARATION
This work has not been previously accepted in substance for any degree and is not being concurrently submitted in candidature for any degree.
Signed
Dated
STATEMENT 1
This treatise is being submitted in partial fulfilment of the requirements for the degree of Masters in Business Administration.
Signed
Dated
STATEMENT 2
The treatise is the result of my own independent work/investigation, except where otherwise stated. Other sources are acknowledged by giving explicit references. A bibliography is appended.
Signed
Dated
STATEMENT 3
I hereby give consent for my treatise, if accepted, to be available for photocopying and for interlibrary loans, and the title and a summary to be made available to outside organizations.
Signed
Dated
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ACKNOWLEDGEMENTS
The mediator between God and men, my Saviour, Jesus Christ, for enabling me to complete this research paper.
My promoter, Mr Lewis Victor Kaplan, for his patience and guidance through this research.
All the managers and the individuals of the TNPA who participated in this research assignment in various ways.
The NMMU for the support, advice and training received through the
MBA Unit.
Sincere thanks to my dear wife, Thenjiwe, and our sons, Nkosinathi and Mbuso, for their encouragement and support.
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DEDICATION
This research paper is dedicated to my wife, Thenjiwe,