Quality Managemnt
Introduction:
To be a successful business it is necessary to have better quality management concepts to maintain customer satisfaction. Quality management concepts give the control and measure the organizational performances in required level. Through internal and external communication can enhanced the set standards to internationally accepted level. These conditions will add more value to the organizational brand image.
Lo 1 different approaches to quality management
1.1 definitions of quality in terms of business and services
Quality in terms of businesses and services provision
Quality management is common concept for both production and service organizations as the end result is similar. To have end customer focussed quality concepts and B2B interaction this is the modern trend in globally. By providing necessary service infrastructure and set standards will be able to practice them without creating any confusion. There is an emerging trend through the internet and value chain arrangements with technology developments. After building the trust about the service quality it will be a competitive advantage and unique factor for the organizational success.
Quality concept is more often concept for all the organizations in all industries including service organizations. There is no difference of the quality approach based o the ownership such as private limited or government own company. Only consider the necessity of the requirement. Based on the industry and the scale will change the quality requirement. After develop the product or a service to the required quality level can easily advanced the profit margin and generally increases the total revenue.
1.2 processes of inspection and assurance
1.3 range of approaches to quality management
1.4 similarities and differences between the different methods
2.1 customer satisfaction
Quality in terms of customer satisfaction
The quality concept can divided into major two areas as external and internal. The
To be a successful business it is necessary to have better quality management concepts to maintain customer satisfaction. Quality management concepts give the control and measure the organizational performances in required level. Through internal and external communication can enhanced the set standards to internationally accepted level. These conditions will add more value to the organizational brand image.
Lo 1 different approaches to quality management
1.1 definitions of quality in terms of business and services
Quality in terms of businesses and services provision
Quality management is common concept for both production and service organizations as the end result is similar. To have end customer focussed quality concepts and B2B interaction this is the modern trend in globally. By providing necessary service infrastructure and set standards will be able to practice them without creating any confusion. There is an emerging trend through the internet and value chain arrangements with technology developments. After building the trust about the service quality it will be a competitive advantage and unique factor for the organizational success.
Quality concept is more often concept for all the organizations in all industries including service organizations. There is no difference of the quality approach based o the ownership such as private limited or government own company. Only consider the necessity of the requirement. Based on the industry and the scale will change the quality requirement. After develop the product or a service to the required quality level can easily advanced the profit margin and generally increases the total revenue.
1.2 processes of inspection and assurance
1.3 range of approaches to quality management
1.4 similarities and differences between the different methods
2.1 customer satisfaction
Quality in terms of customer satisfaction
The quality concept can divided into major two areas as external and internal. The