Quality Philosophy Evaluation
Focus Paper on Quality Philosophy Evaluation
Focus Paper on Quality Philosophy Evaluation
Edward Deming led the quality revolution and defined it from the customer’s perspective. He argues that the customer’s definition of quality is the only one that matters (Dale & van Iwaarden, 2007). He defined quality as the extent by which the performance meets the expectations of the customer. He also argued that quality is the responsibility of management. Deming conveyed the importance of leadership in the cultivation of a culture of quality. The principles that underpin his philosophy also indicate that workers were to be trained and introduced to spirit of quality. He argued that employees should play a key role in the transformation of the organization. He proposed the 14 point philosophy of quality. 1. Create a perpetual drive towards improvement or plan for quality in the long term. 2. Embrace the new philosophy and adopt quality in the whole organization 3. Constant and perpetual improvement 4. Organizations should not rely on inspections 5. Rely on a single supplier for one item in order to ensure consistency 6. The elimination of management by objectives 7. Unclear slogans should be removed 8. The barriers which exist between departments should be broken 9. The transformation to quality should be everyone’s job 10. The removal of barriers which prevent pride of workmanship 11. The implementation of education and self improvement 12. Instill confidence and eliminate fear in job performance 13. Training should be used to remove variations 14. The organization should have quality leadership
Joseph Juran
Joseph Juran has also published a vast amount of literature on the topic of quality. Juran has two definitions of quality. The first defines quality as the features of products that meet the needs of the customers and which then allow for customer satisfaction (Juran, 2003). The second definition
Focus Paper on Quality Philosophy Evaluation
Edward Deming led the quality revolution and defined it from the customer’s perspective. He argues that the customer’s definition of quality is the only one that matters (Dale & van Iwaarden, 2007). He defined quality as the extent by which the performance meets the expectations of the customer. He also argued that quality is the responsibility of management. Deming conveyed the importance of leadership in the cultivation of a culture of quality. The principles that underpin his philosophy also indicate that workers were to be trained and introduced to spirit of quality. He argued that employees should play a key role in the transformation of the organization. He proposed the 14 point philosophy of quality. 1. Create a perpetual drive towards improvement or plan for quality in the long term. 2. Embrace the new philosophy and adopt quality in the whole organization 3. Constant and perpetual improvement 4. Organizations should not rely on inspections 5. Rely on a single supplier for one item in order to ensure consistency 6. The elimination of management by objectives 7. Unclear slogans should be removed 8. The barriers which exist between departments should be broken 9. The transformation to quality should be everyone’s job 10. The removal of barriers which prevent pride of workmanship 11. The implementation of education and self improvement 12. Instill confidence and eliminate fear in job performance 13. Training should be used to remove variations 14. The organization should have quality leadership
Joseph Juran
Joseph Juran has also published a vast amount of literature on the topic of quality. Juran has two definitions of quality. The first defines quality as the features of products that meet the needs of the customers and which then allow for customer satisfaction (Juran, 2003). The second definition
References: Dale, B. G., & van Iwaarden, J. (2007). Managing quality. Blackwell Publishing Juran, J. M. (2003). Juran on leadership for quality. Simon and Schuster. Oppenheim, A. J., Oppenheim, R., & Levine, D. M. (2005). Quality management (pp. 75-76). McGraw-Hill/Irwin. Rose, K. (2005). Project quality management: why, what and how. J. Ross Publishing.