They can influence the outcome of the answer, you can ask a question intending to get a long or short answer, can avoid the explanations this way you would be just cutting long stories short. Through questioning you can make a person/people feel comfortable, unsure, uncomfortable, or confused because of the options given by the question. One question can give you too many answers but it does not mean all the answers answer the question correctly or some could give you a few but in those few could be different outcomes all together. They will guide us on what to ask and what not to ask in different situations. Questions are mostly categorised into two parts which is opened and closed questions.
Open and closed questions are the main two categories which all the other questions fall under but they all differ in how open or how closed they are, you will get an open answer from and open question and a closed answer to a closed question. In open questions you will mostly get questions that will start with “how or why” which will get you a more detailed answer, it gives options and allows the person who answers to explore
Closed questions are targeting short answers such as yes and no. They discourage details or long conversations, for an example.. How old are you? Will give you a very shallow closed answer. * Chunking Questions: Chunk up and down for more or less detail. * Clear Questions: That are simple and unambiguous. * Columbo Technique: Asking stupid questions that get the answers you want. * Double Bind Questions: Whichever way you answer, the result is the same. * Echo Questions: Repeat what they say as a question. * Empowering Questions: That release limits on people. * Funnel Questioning: Seeking more detail or more general information. * Group Questioning: Tips for asking questions of many people at once. * Interrogation Questions: Questions that lead to answers. * Kipling Questions: Rudyard Kipling 's six servants. * Leading Questions: That may or may not be a good thing for you. * Open and Closed Questions: yes/no or long answer. * Positive Questions: Deliberately leading the other person. * Probing: Digging for more detail. * Probing Questions: Specific questions for finding detail. * Rhetorical Questions: Questions without answers. * Socratic Questioning: Socrates ' method of questioning in order to elicit learning. * Tag Questions: Some questions encourage agreement, don 't they?
Questioning techniques are to help us get all the information we could possible want from one another and to ask the appropriate questions to get the appropriate answers. Having said all this it will also help us know how to answer and when to answer what to say and not to. When dealing with clients depending on what situation they are in it will be good to know what to ask and when to .it is also good to keep things simple and straight forward. It is wise to have good communication skills which will make questioning and answering easy.
References
Counselling Connection, Counselling Microskills: Questions (2009), viewed 8 April 2013, http://www.counsellingconnection.com/index.php/2009/07/10/counselling-microskills-questioning/
Study Guide (Semester 2, 2013), Develop Implement and Promote Effective Workplace Communication, pp. 30-31.
References: Counselling Connection, Counselling Microskills: Questions (2009), viewed 8 April 2013, http://www.counsellingconnection.com/index.php/2009/07/10/counselling-microskills-questioning/ Study Guide (Semester 2, 2013), Develop Implement and Promote Effective Workplace Communication, pp. 30-31.
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