Questionnaire Group10 SecB Indian Cab Industry Consumer Survey

Indian Cab Industry ­ Consumer Survey
1. What is your age group?
Mark only one oval. Under 20 Years 21­35 Years 36­50 Years 50 + Years
2. What is your gender?
Mark only one oval. Male Female
3. What is the Highest Level of Education that you have obtained?
Mark only one oval. High school College level Graduation Level Post Graduation Level
4. What is your Martial Status?
Mark only one oval. Married Single
5. What is your current city of residence?
Mark only one oval. Mumbai Delhi NCR Bangalore Pune Hyderabad Other:

6. What is your occupation?
Mark only one oval. Self­Employed Salaried Student None of the above
7. Which group describes your Annual personal income (INR)?
Mark only one oval. Under 1 Lac Between 1­4 Lac Between 4­10 Lac More than 10 Lac
8. How willing are you in traveling with customers having lower level of education?
Mark only one oval. Very Willing Somewhat Willing Not Sure Somewhat Unwilling Very Unwilling
9. Do you feel the need for cab drivers to have a minimum level of basic education background? Mark only one oval. Completely Agree Somewhat Agree Not sure Somewhat Disagree Completely Disagree
10. What cab/ride sharing services are you aware of?
Check all that apply. Meru Cabs Ola Cabs Taxi4Sure Easy Cabs Uber Quick Cabs Other:

11. What time of the day do you prefer using cab services?
Mark only one oval. 09:00 ­ 17:00 17:01 ­ 21:00 21:01 ­ 23:00 23:01 ­ 08:59 No particular preference as such
12. Which of these cab services do you prefer in order? (1 being most preferred)
Mark only one oval per row.
1

2

3

4

5

6

7

Meru Cabs
Ola Cabs
Taxi4Sure
Easy Cabs
Uber
Quick Cabs
Others
13. Rank the following factors in order of their importance in deciding which cab service to choose. (1 being most important)
Mark only one oval per row.
1

2

3

4

Time Delay (ETA)
Fare
Ride Quality and Comfort
Security Facilities (GPS, Driver
ID, 24x7 customer service)
14. Have you experienced fare