Questionnaire of Gsrtc

QUESTIONNAIRE

Dear Sir/Madam

I, Rasik Prajapati, am presently working as Assistant Professor at Smt. S.B. Patel Institute of Business Management; Visnagar. I am undertaking this research for academic purpose only. This study is meant to understand the satisfaction level and quality parameters of passengers towards GSRTC (S.T Bus) services. The information provided by you will be used only for academic purpose and kept strictly confidential.

Thanking you for participating in this survey.

| PART: A DEMOGRAPHIC PROFILE /BASIC INFORMATION |
|1. |Gender : Male Female |
|2. |Age : < 20 Years 20-35 Years |
| | 36-50 Years > 50 Years |
|3. |Marital Status : Single Married |
|4. |Employment Status : Student Service Housewife |
| | Business Farmers Unemployed|
|5. |Educational Qualification: High School Graduate |
| | Post-Graduate Others |
|6. |Monthly Income : None 1000- 5000 5001-10,000 |
| | 10001-15000 Above 15001 |
|7. |You belong to which area. Rural area Urban area |
| | |
| PART: B PASSENGERS (CUSTOMERS) OPINION |
|1. |Do you travel by S.T Bus? Yes No |
| |If no, then how do you Travel? Personal Vehicle. Private travelers. Railway. |
|2. |Mention your purpose of trip for using GSRTC (S.T.Bus)services. |
| | Work. Education. |
| |Social. |
|3. |What is your monthly expense for travelling? |
| | None Less than 500Rs. |
| |501-1000Rs. |
| | 1001-1500Rs. 1501-above. |
|4. |Which factors do you consider most while travelling by S.T Bus? |
| | Fare(Price) Quality Time |
| |Security |
|5. |Which facilities do you expect from GSRTC.(S.T Bus)? |
| | Proper timing of Buses. Good Behaviour of Conductor and Driver. |
| | Display of Time-table at each Bus-Stop. Cleanliness in Bus. |
|6. |Mention your opinion regarding Compensation (Rewards) paid to passengers in case of Accident while travelling by GSRTC(S.T |
| |Bus.) |
| | Excellent. Very Good. Good |
| | Average. Poor. |
|7. |What is your opinion regarding Cleanliness at S.T Bus Stop? |
| | Clean. Average. Dirty. |
| | |
|8. |How many times you travel by GSRTC (S.T Bus) in a Month? |
| | Regularly (25-30 days) Occassionaly (10-15 days) |
| | Rarely (1-5 days) Never |
|9. |Do you get a satisfactory reply from the inquiry window at GSRTC(S.T Bus)stand? |
| | Yes No |
| |If you do not ,then please tick a suitable one from the following. |
| | Due to his misbehaviour. Absence of Officers. |
|10. |What do you think about fare(price) charged by GSRTC (S.T Bus) as compared to Private Travellers? |
| | High. Economical. Low. |
|11. |Which additional facilities do you expect from GSRTC(S.T Bus)? |
| | T.V FM-Radio |
| | Newspapers Magazines |
| | Any others ( Please, specify.) _______________ |
|12 |What makes you travel in GSRTC? |
| | Frequancy of Buses. Timing of Buses. |
| | Cheaper than others. No other option available. |
|13 |Bus stops are dangerously over croweded? |
| | Strongly agree. Agree. |
| | Disagree. Strongly disagree. |
|14. |Are you aware about different travelling promotional (concessional) scheme of GSRTC (S.T Bus)? |
| | Yes No |
|15. |Do you think GSRTC Buses are properly maintained? |
| | Yes No |
| |If no, then please tick a suitable one from the following. |
| | Lack of Mechanics. Shortage of tools and spare parts. |
| | Unavailability of Work-Shop. Improper Management. |
|16. |Are you satisfied with Quality of Buses of GSRTC (S.T Buses)? |
| | Highly Satisfied. Satisfied. |
| | Dissatisfied. Highly Dissatisfied. |
|17. |According to you ,should GSRTC (S.T Bus) be privatised? |
| | Yes No |
| |If yes,then why? Better service. Better Quality. Better Management. |
| |If no,then Why? Creates Exploitation. Creates monopoly. |
| | Weaker section of society will suffer. |
| | It is a medium to Govt.to achieve social responsibility to society. |
|18. |Are you satisfied with the different services provided by GSRTC (S.T.BUS) ? |
| | Highly Satisfied. Satisfied. Dissatisfied. |