Questions on Chemistry

CUSTOMER CHARTER ACHIEVEMENTS 20131
Statistics complaint is related only to complaints against claims / benefits process in the month of January 2013.
Category 1
Pay Temporary Disablement Benefit to the employee within 7 days after all required information and documents received complete.
Number of case payments, (January 2013) - 4,470
Number of cases of paid within 7 days, (January 2013) - 4,429
Percentage fee within 7 days, (January 2013) - 99.08%
Real Case: Men seizures disappointed Sosco less compensation (Refer appendix 1)
Category 2
Permanent Disability Benefit is paid to employees who within 14 days after all the information and required documents received.
Number of case payments, (January 2013) - 1,076
Number of cases of paid within 14 days, (January 2013) - 1,072
Percentage fee within 7 days, (January 2013) - 99.63%
Real Case: Single Mothers Receive reparations RM15, 783 (Refer appendix 2)

Category 3
Pay Benefit Liability to the dependents within 14 days after all the information and required documents received.
Number of case payments, (January 2013) - 90
Number of cases of paid within 14 days, (January 2013) - 90
Percentage fee within 7 days, (January 2013) – 100.00%
Real Case: Couple elderly citizens receive pension FOT (Refer appendix 3)
Category 4
Paying Funeral Benefits to the heirs of workers eligible within 3 days after all the information and required documents received.
Number of case payments, (January 2013) - 1,034
Number of cases of paid within 14 days, (January 2013) - 994
Percentage fee within 7 days, (January 2013) – 96.13%
Real Case: Socso Cheques For Two Families (Refer appendix 4)
Category 5
Paying Invalidity Pension to eligible employees in within 14 days after all information and documents required received.
Number of case payments, (January 2013) - 315
Number of cases of paid within 14 days, (January 2013) - 312
Percentage fee within 7 days, (January 2013) – 99.05%
Real Case: Invalidity