Questions on Operations Model and Strategy
EXAM REVIEW
WEEK ONE
Chapters 1, 2, and 6 1. Describe the main elements of an “Operations Systems” model. a. The main elements of an Operations Systems model are the inputs, that go through the transformation process, then they become outputs. There is also the planning and control subsystem which is the feedback mechanism. 2. What are the primary differences between manufacturing and service operations? b. There are 5 differences between services and goods. First the service is an intangible process that cannot be weighed or measured. Services require some degree of interaction with the customer. Third, service operations vary from day to day. Fourth service operations are time dependent and perishable. Fifth, Specifications of a service are defined and valued as a package of features that affect the five senses.
3. Give examples of Engineering-to-Order, MaketoStock, AssembletoStock, MaketoOrder, and AssembletoOrder Operations. c. Engineering to Order- will work with the customer to make the product, then make it from purchased materials, parts, and components. d. Make to Stock- Firms that serve customers from a finished goods inventory e. Assemble to Order- Combine a number of preassembled modules to meet a customer’s specifications f. Make to Order- Make customer’s product from raw materials, parts and components
4. Compare and contrast the different conversion processes (i.e., project, job shop, mass production/assembly line, and continuous process).
g. Job Shop- is where similar equipment or functions are grouped together. Such as all drilling machines in one area and all stamping machines in another. A part being worked on travels from one job shop to another h. Assembly line- is where work processes are arranged according to the
WEEK ONE
Chapters 1, 2, and 6 1. Describe the main elements of an “Operations Systems” model. a. The main elements of an Operations Systems model are the inputs, that go through the transformation process, then they become outputs. There is also the planning and control subsystem which is the feedback mechanism. 2. What are the primary differences between manufacturing and service operations? b. There are 5 differences between services and goods. First the service is an intangible process that cannot be weighed or measured. Services require some degree of interaction with the customer. Third, service operations vary from day to day. Fourth service operations are time dependent and perishable. Fifth, Specifications of a service are defined and valued as a package of features that affect the five senses.
3. Give examples of Engineering-to-Order, MaketoStock, AssembletoStock, MaketoOrder, and AssembletoOrder Operations. c. Engineering to Order- will work with the customer to make the product, then make it from purchased materials, parts, and components. d. Make to Stock- Firms that serve customers from a finished goods inventory e. Assemble to Order- Combine a number of preassembled modules to meet a customer’s specifications f. Make to Order- Make customer’s product from raw materials, parts and components
4. Compare and contrast the different conversion processes (i.e., project, job shop, mass production/assembly line, and continuous process).
g. Job Shop- is where similar equipment or functions are grouped together. Such as all drilling machines in one area and all stamping machines in another. A part being worked on travels from one job shop to another h. Assembly line- is where work processes are arranged according to the