Author: NA
HG495 – Case Analysis
Instructor: NA
Abstract This case analysis will be focused on the company QVC (Quality, Value, and Convenience). We will perform an analysis review, which, will provide a comprehensive insight into the company’s historical and current business structures, strategies and efficiencies in their operations. It will include a detailed SWOT Analysis (Strengths, Weaknesses, Opportunities and Threats) (Humphrey) and the primary activities of the Value Chain Analysis (Porter), to provide greater insight into the firms’ competitive advantage. These key concepts will be used to analyze QVC’s business model, define potential challenges and initiate a plan of execution. We will then recommend solutions such as advocating products with higher profit margins, finding evolving technologies and untapped markets and streamlining logistics. These strategies would expand the customer base and create higher ROI (Return of Investment), positioning the company towards timely growth.
Introduction: QVC is a multimedia retailer, specializing in televised home shopping, broadcasting in five countries (US, UK, Germany, Japan and, Italy), 24 hours a day, seven days a week, to over 90 million households in the United States and 160 million homes worldwide. They offer a wide range of products with over 1500 major brands and 50,000 products, including beauty, fashion and accessories, jewelry, craft and leisure, home electronics, garden, and do-it-yourself (DIY), and clearance goods. The company has store operations in the US, which includes Delaware and Pennsylvania. QVC also has a lucrative website called iQVC (www.qvc.com) that generates over 1 billion of sales on its Internet operations. Since it was launched in 1986; QVC has rapidly grown to become the largest television shopping network. By 2006, its reach had extended to over 95 percent of all U.S. cable homes, as well as, over 25 million satellite homes. It shipped over 140 million