Reasons for Communication
1.1 REASONS FOR COMMUNICATION
The reasons why people communicate is to (a) express needs (b) to share ideas (c) to build relationship and socialise (d) to ask question and share experience
1.2 HOW COMMUNICATION AFFECTS RELATIONSHIP IN THE WORK SETTING communication affects relationship at work place e.g. with colleagues, people using services, children and their families, help to build trust, understanding of individual needs, communication is used to negotiate, to prevent or resolve conflict and prevent misunderstanding. Relevant theories e.g. tuck man stages of group interaction (forming, storming, norming and performing)
2.2 THE FACTORS TO CONSIDER WHEN PROMOTING EFFECTIVE COMMUNICATION
Argule’s stages of the communication cycle (ideas occur, message coded, message sent, message received, message decoded, message understood) type of communication for example complex, sensitive, normal or non-normal: context of communication e.g. one-one; group, with people using services, children or young people, with professional/colleagues; purpose of communication; cultural factors, needs to adapt communication; environment; time and resources available
3.1 HOW PEOPLE DIFFERENT BACKGROUND MAY USE AND/OR INTERPRET COMMUNICATION METHODS IN DIFFERENT WAYS
People from different backgrounds may use or interpret communication in different ways by looking at that ;an individual background can influence communication for example age, gender, culture, socio economic status: differences in verbal communication e.g. language, vocabulary, dialect, intonations, non-verbal e.g. facial expression, use of body language, eye contact, gesture etc
3.2 THE BARRIERS TO EFFECTIVE COMMUNICATION
The barriers to effective communication are: language e.g. dialect, use of jargons, sector specific vocabulary. Environment e.g. noise, poor lighting. Emotional and behavioural e.g. attitude, anxiety, lack of confidence, aggression, sensory impairment health or medical conditions learning disability,
The reasons why people communicate is to (a) express needs (b) to share ideas (c) to build relationship and socialise (d) to ask question and share experience
1.2 HOW COMMUNICATION AFFECTS RELATIONSHIP IN THE WORK SETTING communication affects relationship at work place e.g. with colleagues, people using services, children and their families, help to build trust, understanding of individual needs, communication is used to negotiate, to prevent or resolve conflict and prevent misunderstanding. Relevant theories e.g. tuck man stages of group interaction (forming, storming, norming and performing)
2.2 THE FACTORS TO CONSIDER WHEN PROMOTING EFFECTIVE COMMUNICATION
Argule’s stages of the communication cycle (ideas occur, message coded, message sent, message received, message decoded, message understood) type of communication for example complex, sensitive, normal or non-normal: context of communication e.g. one-one; group, with people using services, children or young people, with professional/colleagues; purpose of communication; cultural factors, needs to adapt communication; environment; time and resources available
3.1 HOW PEOPLE DIFFERENT BACKGROUND MAY USE AND/OR INTERPRET COMMUNICATION METHODS IN DIFFERENT WAYS
People from different backgrounds may use or interpret communication in different ways by looking at that ;an individual background can influence communication for example age, gender, culture, socio economic status: differences in verbal communication e.g. language, vocabulary, dialect, intonations, non-verbal e.g. facial expression, use of body language, eye contact, gesture etc
3.2 THE BARRIERS TO EFFECTIVE COMMUNICATION
The barriers to effective communication are: language e.g. dialect, use of jargons, sector specific vocabulary. Environment e.g. noise, poor lighting. Emotional and behavioural e.g. attitude, anxiety, lack of confidence, aggression, sensory impairment health or medical conditions learning disability,